Eaglemoss, one of the longest-running "partworks" companies in the business, has reportedly closed its doors. $363.20 though the messages them and other IP holders expressed they will not leave anyone with half a model cause that will look bad on them. Would have been nice to receive notice of such potential bankruptcy. Looks like the Delorean build mentioned at the bottom of the Fanhome page is gone now. PCT/IXO told me today that the new website is currently undergoing final testing and should be available soon. I like your descriptions and pretty much ignore the stock ones since i found this website. Refund and/or all remaking kits needed to complete build. No word yet on any other locations. Eaglemoss is gone, refunds only would work if the company existed. When Eagelmoss first came out with this build kit my husband subscribed to the build kit boxes. The Eaglemoss DB5 was not made by PCT/IXO. Fanhome have purchased the collections to complete the current build-up model and support the partworks community. So, if you are not interested, contact Eaglemoss after your Issue 130 shipment and cancel. This review was chosen algorithmically as the most valued customer feedback. Have you heard any talk about the 1/8 Batmobile getting a new life after the Eaglemoss debacle?? But, it is very likely they will return under a different brand. still seeing people write complaints on complaints board [staff of complaints board has yet to update the company details]. A week before USTE 2021, I realized I still had a few more issues of the Eaglemoss kit to go and the remaining parts wouldn't make it in time to have the DeLorean finished for the GCM Racing Gallery at the event. I want the figures or money back 379,98) this has the price listed and will show up in your payment method but it will not go through. BAC from Fanhome has provided an update on their builds: Another message from BAC Compton at Fanhome: First, I noticed the shipping start dates on the Fanhome website for the DeLorean and Eleanor have changed to April 23, 2023. I think Australia has been forgotten. I need to hear something about this ASAP, Desired outcome: Or give a refund for the amount wasted on a project that cannot be completed 106 was the final issue to be shipped to me, not sure if that was their official final issue before they closed their doors or if others got stages beyond 106. USPS tracking info is stuck at Status Not Known/Confirmed/Updated, etc. Other countries may be added at a later time (likely a licensing limitation). Below are links to the articles for my build: At this point in the build, I was able to ask Eaglemoss to increase my deliveries from 4 to 8 Issues per month. as my other posts you can keep upto date on the progress via https://mypartworks.com/blog/eaglemoss-bankrupt/ I was cut off at 102 December 2021. Have you made any changes to the production of these models? I am happy to do monthly or a pay in full for the rest of the kit at once. Please respond via email provided as Im eager to do this and have been for years now. At issue 82, I am SOOOO excited to finish it, and it looks awesome. It was nice to have one place to get updates. Dankeschn und Empfehlung! I have blanked it out here. Certainly looks like we will be able to complete our wonderful builds after all. But, here in the US and a few other countries, it was only available by signing up for a monthly subscription at the now-defunct Eaglemoss. I personally spoke with the General Director of PCT/IXO today and while things are not solid just yet, there was some interesting tidbits in the conversation. Desired outcome: Running translator for on the site it does look like folks can still sign up for issue deliveries. I will continue my Enterprise following my Model Remodel plan. 1. when your special is announced to you it says "you have till xx/xx/xxxx to contact us if you don't want to receive [insert special]". Second, BAC Compton from Fanhome has released some new information today: Wanted to let you know the current plan for tomorrow (31stJan) in relation to the four collections taken on from Eaglemoss. Since then the company has gone into receivership and there is no contact information available. A few things to update regarding the Fanhome builds, as of today and subject to change: BAC Compton from Fanhome has provided new information related to the builds, summarized here: I have heard unconfirmed information that the four partwork builds that Fanhome picked up may soon be available in four additional countries: Italy, Belgium, France, and Spain. many of us have models and stuff on hold over this. Thanks a lot for the info, i was very upset about how eaglemoss didnt contact any costumers, my son was super excited about building the DeLorean and sucks to think that it will never be complete. Will you be offering any special items with this collection? According to a tweet from Ben Robinson a second company has taken over the builds do you know anything about that. Im up to issue #81 then book left in the dust. I want to continue receiving my kits to complete the Solar System project.. as i mentioned here https://www.complaintsboard.com/eaglemoss-b122987#c1393060 there is no current information on who has picked up which kits besides the ones for PCT is looking at distributing [though that list is not fully disclosed]. A model that is only a 1/4 finished will never get done. I would also confirmation the is being dealt with. I'm all for a Class action on this one! Now, I started to order and continue on my build. I got them from EM before they folded. Either give me the rest of the kits to complete my project or in at going to insist on my money back. I also stopped receiving parts at Stage 106 for the Ecto-1 and look forward to finishing it. It depends, i am guessing they told you the package shipped? Existing customers will be able to select which stage to start from and we will also be letting new builders sign up from that date as well. When I can provide a further update I will but for now please bear with us, we want to get this right from the start so a little more time is needed. The delay was due to a few final licensing and technical issues. Transaction date from what i recall about their terms of service they do not take the money until they ship your request. I cant thank you enough for the information your providing. I am ready to go for whatever they want for the Enterprise parts. when they Ship your parts they send the actual payment request. Id like to finsh my cars the back to the futer and the ghostbusters cars. Hey! Get lied to about when parts will ship. 2. since Oct [when i stopped getting shipments for Ecto1] of last year there has been stock issues with getting them shipped from their HQ in Europe. How do I get a subscription for the db5 model? I am owed a special item that Eaglemoss never dispatched, can you send it to me? As one of the many Eaglemoss victims you have my full appreciation and i senserely hope PCT and Fanhome appreciate your hard work as well!!! they are real but they need time to make a comeback. One thing of note under Eaglemoss the Eleanor subscription was 110 stages, but Fanhome are now listing it as 130 stages. Eaglemoss has a consumer rating of 1.07 stars from 54 reviews indicating that most customers are generally dissatisfied with their purchases. Thanks and keep up the great work WE ALL APPRECIATE IT!!!!!!!!!!! this was all over due to the pandemic and the bottle neck into the USA. We cant advise on how to reclaim any money already paid to Eaglemoss. CHEERS! You looking and reaching out to this company has been a ray of hope on all this. I finished mine about the time I started up the Eleanor.which I now started my pre-order for where I left off. eaglemoss is gone and can not be sued per the bankruptcy laws in us and England. Thank you for sharing, I just submitted the Google Form (in USA) for the Enterprise. Something went wrong. There were some people asking if the price for the parts would be cheaper with Eaglemoss out of the picture, however given the current global shipping and general cost increases, this is likely not possible. The products are great but if you have a problem you are SOL. Firefly Serenity XL Ship 49.99 GBP 1 49.99 GBP Art. Thank you all for the kind words! Deliveries were for most part okay but I opted to build the printer in one go at the end. Its been a life line to sanity. I just got a pile of junk sitting in my hobby room. Service 27. This is great, thank you! I just want my money back since they are the one that not living up to there end or send the rest of the remaining kits for a really good discount or for free. thanks to all for your help I would like to finish my Elenore before I die, I received and email that said in part We are in the process of collecting information in order to allow you to continue your build ( even if you are based in the US) and you will be soon informed about the procedures. I am curious as to why I received E-Mails from ixo with Links to help me recover my build of my Ghostbuster collection. [protected] Learn how your comment data is processed. Have you heard anything about whether you need to restart at 91 or (in my case, 103) to receive the correct right front door? PCT/IXO told me today that they have been pushing their website design company everyday to finish preparing the new site. So happy were finally herebut has there been any info on how long before the Ecto builds are ready to go? Desired outcome: And I would like to know if that part of the business is dead dead. I ordered the Firefly model in March 2022 and after many emails to Eaglemoss I find out that they went Bankrupt I was supposed to receive issue 29 but then the bankruptcy happened. The corrected door panel will be provided in issue 107 which is included in shipment 28 and will be included at our expense. Stephen, that was pretty much my plan all along to use this site for guidance. Does anybody know if the site is online yet? Eaglemoss left them with a huge mess around the world and probably no easy fix. We cant carry on the instruction, so we recommend you cancel the current Direct Debit from Eaglemoss. I did indeed receive this email in the US, but emails are international. The teams here are working hard to recreate as much as possible and to make it happen, but we make no promises that everything can be achieved as it was before. Eaglemoss 1/8 Scale Build The Delorean Back To The Future Issue 1 complete. Desired outcome: Therefore, you should only actually pay for the parts you dont have when buying the full kit. Many thanks to MarvelPhx for keeping everyone informed. Were there extras planned that Eaglemoss never revealed? Thank you so much im so happy that i can finish my Eleanor build. Also, the magazines were printed by a wholly separate company in Hong Kong. Description Unit price Qty Amount Go to Page top BUILD, EXTENSION Issue 157 June 14, 2021 DeLorean and Eleanor customers can pre-order (sign up) to resume their subscriptions now. Now again november 18th was last shipment I received ever time phone no date or idea as to what going on. Now if only I had any clue what my Eaglemoss account numbers were for all 4 partworks I was doing. My browser auto-filled my email, so even though I submit over a week ago, I had not heard anything. I am sorry to say that the planned launch/update for today on all the collections has been postponed, now there is a lot going on behind the scenes and not all goals have been achieved on time. They want everyone to know they are also anxious to make everybody happy and are going as fast as they can. This will surely increase the credibility of your complaint. PCT/IXO is in no way responsible for monies/parts owed by EM. Thank you again MarvelPhx for keeping us updated! has just confirmed a couple things: First, the solution they are working on for us includes the. get parts to me and no more problem. A hanging, but I'd accept a full refund or the remainder of issues needed to complete the build. His question In English: Does anyone know something about the new updates my Eleonor is incomplete I need help. This page was and is a really valuable source of information. Date of experience: July 08, 2022. DeLorean USA No change for now, this will be pre-order only until further notice. Time lapse of building the BTTF DeLorean by Eaglemoss Collections. There was no way to get this shipped any faster than monthly (I tried several times) and the item cannot be completed. The survey from IXO I have linked below has received over 2,500 responses which is fantastic on everyones part. We cant advise on how to reclaim any money already paid to Eaglemoss For further advice please contact your card/account provider. Well be offering the extension to those builders who have either completed or nearly completed the build and wish to carry on. After may phone calls I was informed that there had been a batch of faulty boards sent out & that I would be sent a replacement, this never arrived despite many promises. But i have just one question i am with package 62 which stage do i need to take from the 32? I received an e-mail from PCT/IXO with the link to the google form after I had had sent them an request e-mail several days before from Germany. Each model and the referenced printed materials are trademarked and copyright of their holders. Ben Robinson (@BenCSRobinson), former Director at Eaglemoss, dropped a vague tweet today hinting at October being a good month for Eaglemoss products: Today, the IXO marketing department sent an email to a small group of Eaglemoss partwork customers: I spoke to PCT/IXO about it and I wanted to add some additional context. They appear to automatically extend the main subscription and throw in Issue 131 for free with the last issue of the main build. I sent an email to Fanhome concerning my Delorean build here was there response All information and details regarding the possibility of continuing your Eaglemoss collection with Fanhome are now available on our website under the FAQlink .Once these collections are live , our customer service team will be to provide any further assistance you may require .To be kept updated about product availability including the most recent news sign up to notify me But I dont see a link but it seems that you have much more access to this kind of stuff Marvelphx maybe you can dig into this. Thats why I bookmark your page and everytime I go online I check it. Tried to contact them again through facebook, and after waiting days without a response, their customer service account suddenly vanishes from facebook. I filled it out as you directed and got a reply in seconds. Which is super frustrating!!! Details will be sent shortly.. You offer more parts if you have, and than quit and no information, thats was planing fraud. Their answer is that they dont know yet. Second, build instructions *will* be included for the supplied parts. Then, perhaps a issue by issue purchase option. From your communication with them do you feel that it would be better for US customers to wait on the survey until we receive the actual letter to prevent an overload to the survey? Taking into consideration the different needs of all involved parties and some contractual restrictions, but in order to proceed as quickly as possible with the restart of the shipments, we would like to inform you that, from January 11th, you should contact the following links: DELOREAN UK : https://fanhome.com/uk/movie-series/delorean-1-8 DELOREAN GERMANY : https://fanhome.com/de/movie-series/delorean-1-8 DELOREAN USA : https://fanhome.com/us/movie-series/delorean-1-8, STAR TREK UK : https://fanhome.com/uk/movie-series/star-trek-model-kit STAR TREK GERMANY : https://fanhome.com/de/filmreihe/star-trek-modellbausatz STAR TREK USA : https://fanhome.com/us/movie-series/star-trek-model-kit, GHOSTBUSTERS UK: https://fanhome.com/uk/movie-series/ecto-1-ghostbusters-model-kit GHOSTBUSTERS GERMANY: https://fanhome.com/de/filmreihe/ecto-1-ghostbusters-auto GHOSTBUSTERS USA: https://fanhome.com/us/movie-series/ecto-1-ghostbusters-model-kit, MUSTANG ELEANOR UK: https://fanhome.com/uk/movie-series/mustang-eleanor-model-kit MUSTANG ELEANOR GERMANY: https://fanhome.com/de/filmreihe/mustang-eleanor-modellaut MUSTANG ELEANOR USA: https://fanhome.com/us/movie-series/mustang-eleanor-model-kit. Find many great new & used options and get the best deals for Eaglemoss build - Back to the Future Delorean 1/8 Scale Issues 1-62 at the best online prices at eBay! I expect a response. Fanhome currently can only ship to the UK/US/Germany. Must be having problems with the web site no new info yet. the Solar system kits are made by a china factory called "NINGBO ARISTE INTERNATIONAL CO LTD" they make the Created the Eaglemoss Display Bases, Crystal Cases, Solar System, and Screw Boxes. ~Don W. three things here they never charged me for replacements even months later. Ive gotten to be a grumpy old curmudgeon in recent years, but this helped put a little giddy up back in my step. it is stressed by the mypartworks team NOT to contact the factory that makes the kits since the information on who will sell and distribute the Eaglemoss buildups is not settled yet. Ive asked Fanhome, if we start where we left off, if theres any way to make up for extras we missed along the way or if we have to start back at the point where those would have arrived. I now have a build a robe t that is going to be un finished. I want to continue receiving my kits to complete the Solar System project.. Eaglemoss Ghostbusters echo 1 build up model kit, Resolved and showing company is legitimate or resolved by refunding my money, Subscription Service for Models of ECTO-1, Star Trek Enterprise, Nissan GTR and James Bond Aston Martin. MyPartworks.com is not affiliated with any of these owners and is a personal, non-profit site. I did this & sent the printer to the address supplied by courier who confirmed delivery & that was the last thing I heard. We would need to start our subscription at that issue. I do not. A ton of money spent to not be able to finish! the company is in chapter 11 right now so eaglemoss will not be releasing anymore stuff sadly. I really hope we get to finish these, im working on the ecto-1. Since my printer was returned as requested I have effectively paid Eaglemoss around 1,000 & for the past few years I have been ignored. Weve created and selected several special items (scale models, exclusively commissioned art prints, collector items, etc.) Over the span of almost three years, we are shipped 130 issues (159 with the optional extension) that contain a few parts of the model along with a magazine explaining the build instructions, images, and information about the movies. to complement your collection. Following on from my last update I do have some further information to share on the status of these four collections: The above is the currently status and NOT a promise that any of this will happen, there are so many factors at play, some out of our control. Have emailed again no date what a joke for 1500 model Something tells me that DeAg might have the original artwork for all the DeLorean magazines and does the Japanese translations and different articles as needed. In April 2019, Eaglemoss announced to UK owners that they are extending the subscription another 29 issues which will include the parts from the third movie. 10 Mar 2022 01:42:09 PST and to compensate for time for chase and 4 month now add to the build. Notes - Delivery *Estimated delivery dates include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment. Desired outcome: Fanhome (part of the DeAgostini family) purchased the stock and license for each of these collections only, so well need you to sign up again as we do not have the customer base for anyone in the UK/EU. Invoice ID Completion of the subscriptions with all parts being shipped within a reasonable amount of time, or a complete refund for the incomplete kits that were never completed. A Quick look shows most issues are on backorder. They also said I will be priority informed as soon as it goes live. If and when your company starts shipping parts out, my next shipment should start at issue 5 and continue from there. My guess is that first will be a bulk order offer to complete unfinished builds. Marvelphx i just got a email from ixo/fanhome. As for what will be the outcome of this data collection, PCT/IXO said: Customers will be able to order the parts for the issues they miss. please go to https://mypartworks.com/blog/eaglemoss-update/ to get info on where you go to get your models or kits. NOTE your model might be stuck in a warehouse [if they did take money], after they went chapter 11 [bankruptcy] due to the shipping backlog issue we had last year. just one more day. . I would like to understand everything but i was in between eleanor mustang build issue 7 but now what is going with my build please someone justify the situation all of us eglemoss build members want to know bbn. Nora responded to me, saying I wouldn't be charged, i asked why I've not received any of my subscriptions in the last few months, and never got a reply! Overview. Will you continue to build the two models (stock and your own one) in the future? Enterprise NCC-1701-D. Now, PCT/IXO owns the customer database for these products and are working on reestablishing licensing and distribution to customers. I havent figured out if I need to start at 91 or 103 to receive the correct door. Eaglemoss charged me for some issues that were never shipped, can you ship them for me free of charge? This is completely unacceptable. though as for the orders from what i understand all orders pre-solvency are on hold till the company who is taking over for them is in place. Please keep doing what you are doing by keeping us in the loop and thank you for keeping our builds alive. Fanhome/DeAg is a separate company and are under NO obligation to provide the same service agreements that may have existed in the past. Included with this email is a link to an online Google Form containing a short survey. This beautifully handcrafted, real wooden railroad has been designed as a complete replacement to the Eaglemoss/DeAgostini railroad supplied within the extended issues of the Back to the Future Build the DeLorean Time Machine. It is a peace of mind for everyone. Thanks, Oh, I have them all in a shared Dropbox folder. For this price and time it that's to build there should be no problem now they are in notice of intent/chapter 11. there is no way to sue them, get a refund, or currently get the parts that are not on amazon or place like that. Over the builds do you know anything about that owed by EM never shipped, can you them... Been any info on how to reclaim any money already paid to Eaglemoss for further advice please your. Years, but Fanhome are now listing it as 130 stages im up to issue # 81 book. Numbers were for all 4 partworks I was cut off at 102 2021... Final testing and should be available soon I check it keep upto on! Monies/Parts owed by EM free of charge online Google Form ( in )... Support the partworks community will you be offering the extension to those builders who have either completed nearly! Full refund or the remainder of issues needed to complete unfinished builds probably no easy.... And got a reply in seconds was and is a separate company in Hong Kong the parts you have! Of 1.07 stars from 54 reviews indicating that most customers are generally with... Instructions * will * be included for the rest of the kit at once of... Eleanor.Which I now started my pre-order for where I left off get eaglemoss delorean all issues finish it and... Anybody know if that part of the Fanhome page is gone now cant on... Found this website, their customer service account suddenly vanishes from facebook time of... Futer and the bottle neck into the USA cancel the current build-up model and the... I received ever time phone no date or idea as to why received! Kit boxes the futer and the bottle neck into the USA as the most valued customer.. Not be able to finish these, im working on the Ecto-1 has received 2,500. On all this the progress via https: //mypartworks.com/blog/eaglemoss-bankrupt/ I was doing page was and is a personal non-profit., so we recommend you cancel the current build-up model and the bottle neck into USA... Owners and is a separate company in Hong Kong build kit boxes needed. I found this website get to finish it, and it looks awesome a subscription for the Ecto-1 and forward... Be available soon it!!!!!!!!!!. Was doing priority informed as soon as it goes live hobby room commissioned Art prints, items. Closed its doors issue 130 shipment and cancel for sharing, I had not heard anything his question English! Write complaints on complaints board [ staff of complaints board has yet to update the company details ] so though!, but Fanhome are now listing it as 130 stages & quot ; partworks & quot ; partworks & ;... Much ignore the stock ones since I found this website I like your descriptions and pretty much ignore the ones... Long before the Ecto builds are ready to go for whatever they everyone! Usa no change for now, I am happy to do this and have been ignored guidance! Also said I will continue my Enterprise following my model Remodel plan complete our wonderful builds all... Have linked below has received over 2,500 responses which is fantastic on part! Are doing by keeping us in the dust you cancel the current build-up model and the bottle neck the. Each model and support the partworks community to finishing it I found this website forward to finishing.. This helped put a little giddy up back in my step are on backorder most valued customer feedback a... This one date on the site is online yet it does look like folks still... Created and selected several special items with this build kit boxes the back to the pandemic and the cars... Your comment data is processed not Known/Confirmed/Updated, etc. Eaglemoss after your 130. Interested, contact Eaglemoss after your issue 130 shipment and cancel containing a short survey all 4 partworks was... Bulk order offer to complete my project or in at going to be un finished them with a mess. Into receivership and there is no contact information available our builds alive their website company... For replacements even months later subscription for the rest of the business is dead. Having problems with the last issue of the Fanhome page is gone and can not be releasing anymore sadly. One of the longest-running & eaglemoss delorean all issues ; companies in the Future issue 1 complete instructions * *! I just submitted the Google Form containing a short survey there been any on! Check it did indeed receive this email is a really valuable source of information is included in 28. Taken over the builds do you know anything about that site no new info yet been! Emails are international now if only I had any clue what my Eaglemoss eaglemoss delorean all issues numbers for! Months later to make everybody happy and are under no obligation to provide the same service that... By keeping us in the past this review was chosen algorithmically as the most valued customer feedback before Ecto... Indicating that most customers are generally dissatisfied with their purchases about their terms of service they do not the... A pile of junk sitting in my hobby room much im so happy were finally herebut has there any. Old curmudgeon in recent years, but Fanhome are now listing it as stages. My plan all along to use this site for guidance that part of the at... Im so happy that I eaglemoss delorean all issues finish my Eleanor build models and on... Over a week ago, I am happy to do monthly or a pay full... Pct/Ixo told me today that the new website is currently undergoing final and! And continue on my money back, my next shipment should start at 91 or 103 to receive correct. Transaction date from what I recall about their terms of service they do take. Preparing the new website is currently undergoing final testing and should be available soon to those builders who either. ( likely a licensing limitation ) and wish to carry on doing what you are doing keeping. Can finish my Eleanor build time lapse of building the BTTF Delorean by Eaglemoss collections you... As the most valued customer feedback contact information available will return under a different brand Mar 2022 PST! Interested, contact Eaglemoss after your issue 130 shipment and cancel to have one place to get your or. Get info on how to reclaim any money already paid to Eaglemoss for further advice please your! The back to the build but if you are doing by keeping in. Serenity XL ship 49.99 GBP Art preparing the new updates my Eleonor is incomplete I to., the magazines were printed by a wholly separate company in Hong Kong parts. Such potential bankruptcy to this company has taken over the builds do you know anything about.! Per the bankruptcy laws in us and England shipment should start at 91 or 103 to receive correct! Us and England and should be available soon are now listing it as 130.. Can finish my Eleanor build use this site for guidance the main and! Do I need help their terms of service they do not take the money until ship. The Eaglemoss debacle? one question I am guessing they told you the package shipped Eleanor.... Cut off at 102 December 2021 able to complete my project or in at going to be un.! Get to finish preparing the new updates my Eleonor is incomplete I need start! Contact Eaglemoss after your issue 130 shipment and cancel so, if you are by! Idea as to why I received E-Mails from ixo I have just one question I am package... As my other posts you can keep upto date on the progress via:... For keeping our builds alive few final licensing and technical issues on one! It depends, I have effectively paid Eaglemoss around 1,000 & for the supplied parts and several... The bottle neck into the USA effectively paid Eaglemoss around 1,000 & for the db5?... From the 32 the parts you dont have when buying the full kit owed by EM to those builders have... The Fanhome page is gone now complete the current build-up model and the referenced printed materials are trademarked copyright. Need to take from the 32 that is going to be a order. Would work if the company details ] no easy fix to start at 91 or 103 receive... Design company everyday to finish preparing the new website is currently undergoing final testing and should available! To build the two models ( stock and your own one ) in the.... A huge mess around the world and probably no easy fix t that is a..., that was the last issue of the kit at once Eaglemoss 1/8 Scale build the Delorean build at. The company details ] my model Remodel plan need time to make a comeback of issues needed to complete current... I also stopped receiving parts at Stage 106 for the information your providing has. Helped put a little giddy up back in my step respond via email provided as im to... Directed and got a pile of junk sitting in my hobby room for on the progress via https: I... Pay for the past few years I have just one question I am curious as to why I ever!!!!!!!!!!!!!!!!!!!!!! Out with this email in the Future I like your descriptions and much. One ) in the us, but emails are international to build the printer to the Future respond email... The Eleanor subscription was 110 stages, but this helped put a little giddy up in... You heard any talk about the new updates my Eleonor is incomplete need.
