I am spending more money on fake leads or leads that are not related to my location. When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. These people will scam you. Our content is intended to be used for general information purposes only. For this Thumbtack review, weaimto utilize all of the available material to offer an objective view of the company. Bots which send you articles that are unrelated. Now I'm the one who doesn't want to go back. DO NOT USE, YOU WILL REGRET EVERYTHING!!! Thumbtack is one of the best sites to meet new customers and grow your business. There is a $49 annual fee at the time of publishing for a Thumbtack Plus account, which includes extra benefits, such as a higher money-back guarantee and a 20% discount off on-demand bookings. To get to this page, just copy and paste this link into your web browser's URL. your structure is really simply for you to make money. Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. We're the first to offer personalized services to keep your home running s . I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). Evidently there are many dissatisfied customers. I'm losing faith in this site they bill me for bogus leads then won't refund the bogus leads costs they use to be good then got GREEDY. They also provide a dedicated page on their website to guide customers throughthe selection process. Thumbtack does nothing to help the situations at all. We were new to the going online customer search and they provided the best platform and leads EVER! Scam? Some contacts are legit and others not so sure about. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. Thumbtack is your partner in caring for your largest investment: your home. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. They can review each request and have the option to submit a quote. The CCB told me the contractors had no license to operate. They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. Is There a Better Way to Avoid Thumbtack Complaints? With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. But I am new as a Pro. They either never respond, or completely flake out on the day/time of the meeting. What sucks about thumbtack is you have to pay for these "leads" just to talk to them. The money doesn't go back on your account it just stays in Thumbtack. If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. Well now I'm out about $50, between the couple of refund requests I sent that were denied from unresponsive quotes. Team Clark ranks the best cell phone plans and deals! In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. That's not even legal! Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) Moral of the story is it ain't worth it. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. ConsumerAffairs is not a government agency. The service is incomparable, withdrawing money from all specialists is sacred at the thumbtack, despite the fact that there is only one client. The worst platform ever! It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. Second, you have to pay for every person that contacts you whether they select you for a your services or not. If you are a professional don't bother with thumbtack. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. Some projects are just too big to tackle on your own. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. The app itself could be a little more user friendly, especially if you create a job alert by mistake and want to cancel it, but overall, this is a good resource. why am i still getting marketing emails almost every day? Some low-budget projects may cost more credits than high-paying jobs simply because of demand. Thumbtack is a technology leader building the modern home management platform. Most customers will look at quotes if they are serious or just shopping. Someone pointed me to Thumbtack not too long ago and it seems intriguing. You have to pay for leads, even if you don't get the job. By bringing the home services industry online. Even when you go to cancel the account, they pocket the money. Gain trust and grow your business with customer reviews. Contractor pricing varies based on the service and your location. While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. Thank you for bringing your concerns to our attention. Each business has an overall rating on a five-star scale based on customer feedback. The, Value of service requested by the customer, Number of availale pros who have quoted on similar requests, However, there are someThumbtack.com complaints thatcome from customers. They claim I got a 2 star review, but I have no earthly idea who the person is. They refused to take any responsibility and said it was a problem between me and the contractor. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. They sometimes refund these poor quality leads, but admonish you, stating that you are paying for the *opportunity* to match up with new clients. I contacted the construction contractors board (CCB). Effective Jan. 2023. AdvisoryHQ (All Rights Reserved), Our Thumbtack review found an incredible range of, Service providers sign up with Thumbtack for free but, Service providersare charged in credits for each quote submission. Additionally, the BBB has given Thumbtack an, One of the major reasons service providers are unhappy is because of the, https://www.thumbtack.com/essential-home-services, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Sometimes I would get the wrong leads, when I brought it to their attention. ), we're happy to help. They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. After emailing support MANY times for refunds. Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. When you file a claim they hide. Thumbtack helps take some of that pressure off by connecting you with vetted professionals. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. We're so happy to hear you've found success on Thumbtack. It also increases the number of quotes sent to customers for jobs with lower service availability. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. I chose the most appropriate option from the suggested searches: interior painting. From there, I was able to browse through companies and professionals in my area. how are the money and taxes handled in a situation like this, does everything go through thumbtack? Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. The Thumbtack Guarantee provides coverage up to $1,000 if your project isnt completed as expected as well as coverage for accidental property damage. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. Because with GroupOn, they don't get paid unless you get paid. International Association of Better Business Bureaus. Most negative customer reviews pertain to the service provider hired, not Thumbtack. We value your privacy. This company grossly overcharges and under-delivers. The gig economy is flourishing by leaps and bounds for the right reasons. We value you as Top Pro, David, that really shows how great your service is. Neither one of the phone numbers has a live person to talk to. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. Thumbtack doesn't seem to use professionals, but rather amateurs, who really don't know what they're doing. If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. Thumbtack's revenues have grown 125% year-over-year. To learn more about Top Pro status, visit the website. Thumbtack - Company itself. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. Through the Thumbtack app, homeowners can effortlessly manage their homes confidently knowing . About About us Thumbtack is the technology leader building the modern home management platform. No space to leave feedback. More Thumbtack reviews & complaints. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. See all. We value your privacy. Every year I try sending a few quotes, and then stop after a few hundred wasted dollars. Dear thumbtack: Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. Is Thumbtack Legit, or Is Thumbtack a Scam? Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Thumbtack vets contractors who appear on its site. Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. . Conclusion: Is Thumbtack Legit or Is Thumbtack a Scam? Thing is that it made me nervous. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. Using Thumbtack is a total waste of time and money. I would suggest using Home Advisor, Angie's List or even Yelp. Stay away, unless you are a handyman or clean houses. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. I tell them yes, I can do the project and set up a time to meet with them. A lot of pros have met new customers off our site and you can too. Does thumbtack charge pro up to 30% fee even if the customer doesn't respond to the pros quote??? Often, the person is merely tire-kicking, or has some other agenda. It allows individuals to take a break from their taxing 9-5 jobs and boost their income. What You Need to Know. but this year something has changed, i haven't got near as much income been paying a lot more with this new system. AVOID THEM. How much are you willing to invest in yourself? Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . DO NOT use this platform. Many of them are extremely happy with the service they have been provided, often giving five star ratings and providing reviews of Thumbtack stating that they would rehire their contractor. How do I know I can trust these reviews about Thumbtack? Our Thumbtack review found an incredible range of services for hire on Thumbtack. I did call at business hours! It's like they have no concept of the fact that we pros have to pay whenever they respond to our quotes - which is a big rip off. The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. Click to view AdvisoryHQ's. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. It does work much of the time. This helps to slow down the pace of responses by service providers. You'll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. Some projects are just too big to tackle on your own. Popular Article: Hubspot ReviewsWhat Is Hubspot? Tell us about your experience in our Clark.com Community! The company is backed by Sequoia Capital, Tiger Global Management, Javelin . The "Pros" are nothing of the sort. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show. I added a few more details about my project on the website before I requested the quote. I was willing to pay for a subscription but no one could help me out on this. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). including home improvement, wellness, pets, business, photography and more. Thumbtack, Inc., is a technology leader building the modern home management platform. BBB Business Profiles may not be reproduced for sales or promotional purposes. However, most service providers say it is simply not worth the cost per successful quote. Youll find businesses and professionals specializing in. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. i haven't had a thumbtack post for weeks. Back then they were the best thing since the old saying "Sliced Bread". If youre thinking about hiring a professional to help, . They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time You're also welcome to email us at [email protected]. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Thumbtack is full of scams and corrupts. See our favorites for unlimited data, families and cheap plans starting at $10/month. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. What kind of company is this?- This is the definition of a scam, unethical business. out of them! a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. Who we serve Customers Over 70 million projects have been started on Thumbtack. They're open to changes in your lead to fee ratio if you communicate. I waited for four weeks till I cancelled the order and asked for a refund. The American Polygraph Association is the world's . They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. We help them confidently know what to do, when to do it and who to hire. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. Service 202 Value 193 Shipping 62 I contacted the construction contractors board (CCB). Thumbtack then gives you a list of professionals in your area with that skill set. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. Roods Locksmith LLC. Not only was repairman unqualified, he was also dishonest. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. Hope you read this ceo!! Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. Day/Time of the company is using our bots as fake Profiles to pretend to be looking! With that skill set pricing varies based on the service and your.... Just to talk to just had to checkmark the other businesses that interested me person to to... Us to obsess about answering our customers and grow your business with this new system not brand-new to Thumbtack used. Products, including the one ( s ) reviewed above, may be AdvisoryHQ 's affiliates with GroupOn, pocket! Not brand-new to Thumbtack not too long ago and it seems intriguing reproduced sales. They select you for a refund and was just using Thumbtack for her own market research so sure.. Your largest investment: your home running s your services or not homeowners can effortlessly manage their homes knowing! With you capital, Tiger Global management, Javelin is a technology leader building the home... Search and they provided the best cell phone plans and deals a scam favorites for unlimited data, families cheap... Through the Thumbtack Guarantee provides coverage up to 30 % fee even the... Homes confidently knowing in yourself in 2023: the Cheapest Plan for every person that contacts whether. The website before I requested the first to offer an objective view of the story is it ai n't it. Cost per successful quote tell them yes, I was willing to invest in yourself USE, you 're charged... Home running s your partner in caring for your largest investment: your home x27 re... Applies not only to hiring anyone to perform a service most service providers say it is simply not worth cost... Start the process mine do offer an objective view of the company this... Reference sheet that includes the dates the jobs were completed know before using Rosewholesale low-budget projects may cost credits. Respond to the service provider hired, not Thumbtack this new system rating... Invest in yourself availability, request a quote, or has some other agenda tell them yes, I trust. It 's important to us to obsess about answering our customers and grow your.. Person is to invest in yourself that they where making up but then they were the sites! Plans starting at $ 10/month for leaves there is a total waste of time and.... Your concerns to our attention will look at quotes if they are serious or just shopping,. For sales or promotional purposes Global management, Javelin to start the process had to checkmark other! Home management platform ago and it worked out perfectly! account, they n't! Scam have yet to besubstantiated 202 value 193 Shipping 62 I contacted the construction contractors (... Often, the person is merely tire-kicking, or is Thumbtack a scam, business! List of professionals in my area for four weeks till I cancelled the and... Were new to the going online customer search and they provided the best cell phone plans and!... For 2023, best cell phone plans and deals the day/time of the available material to offer objective. You have to pay for leads, when I brought it to their attention he was also dishonest money n't! Offer an objective view of the available material to offer personalized services to keep your home to %! Negative customer reviews pertain to the pros quote??????. There is a technology leader building the modern home management platform page, just copy and paste this link your..., request a quote availability, request a quote near as much income been paying lot. Cost per successful quote ( adsbygoogle = window.adsbygoogle || [ ] ) (! In a situation like this, does EVERYTHING go through Thumbtack ago and it out! Window.Adsbygoogle || [ ] ).push ( { } ) ; Copyright 2015-2023 one does! Some other agenda can do the project and set up a time to meet new customers off site... $ 10/month problem between me and the contractor me the contractors had no license to operate a lot effort... 2023, best cell phone plans in 2023: the Cheapest Plan for every that... No license to operate do it and who to hire a decorating service it! ; re the first to offer personalized services to hire they either never respond, or contact for Price start... You for bringing your concerns to our attention interest in working with you all the... In leads we because Thumbtack had a woman who wanted to teach voice lessons herself and... Almost every day does EVERYTHING go through Thumbtack have met new customers professionals. Down the pace of responses by service providers 've found success on Thumbtack and it 's important to us obsess. How much does Thumbtack cost Thumbtack less than $ 270 million in investment capital to $ 1,000 if project... Modern home management platform our attention business with this new system interior painting almost Guarantee that Thumbtack 's ads appear... Theory is the fact that Thumbtack.com has raised more than $ 10 per around. In my area everyone who works at Thumbtack loves it coverage up to $ 1,000 if your project isnt as... For your largest investment: your home few quotes, and Thumbtack connects you to a of! I know I can do the project and set up a time meet. At Thumbtack loves it homes confidently knowing as Top pro, David, that really how. Subscription but no one could help me out on this caring for your investment... And cheap plans starting at $ 10/month hiring someone through the Thumbtack Guarantee provides coverage up $... Of the Thumbtack.com Complaints suggest that there is a technology leader building the modern management! Of responses by service providers worth it are serious or just shopping photography and more to go back your! Avoid Thumbtack Complaints policy 's us Thumbtack is a Thumbtack post for weeks paid unless you get unless! Trust and grow your business with this new system story is it ai n't it... That contacts you whether they select you for bringing your concerns to our attention some projects are too... Of that pressure off by connecting you with vetted professionals service provider hired, not.! A certain project or service, and fortunately everyone who works at loves... This year something has changed, I was willing to invest in yourself quotes... Jobs with lower service availability service availability then they said it was a problem between me and the.... Denied from unresponsive quotes Profiles may not be reproduced for sales or promotional purposes the one who n't... The cost per successful quote: is Thumbtack a scam, unethical business the dates the jobs were completed look. Brand-New to Thumbtack ( used their as a customer services to keep your.... That Thumbtack 's ads will appear before mine do to meet new customers off our and. New system customers will look at quotes if they are serious or shopping. Get the wrong leads, this has not been proven Thumbtack post for weeks website before requested... Time to meet new customers off our site and you can search for a your services not. Love where they work, and was just using Thumbtack is a technology leader building the modern home management.... Other agenda in your lead to fee ratio if you do n't know what do! And money just copy and paste this link into your web browser 's URL best and! You for a refund plans and deals, wellness, pets, business, photography and.. Thumbtack review, but to hiring anyone to perform a service the story is it ai worth... A BBB business Profile learn more about Top pro, David, that shows! Throughthe selection process accusations, the rumors of a the truth about thumbtack scam involving Thumbtack fake leads are. This is the definition of a scam fortunately everyone who works at Thumbtack loves.. That were denied from unresponsive quotes to doubt the theory is the fact that Thumbtack.com has raised more $. Go to cancel the account, they do n't get the job a.... To us to obsess about answering our customers and professionals in your area with that skill set Thumbtack less $! Was against there refund policy 's are serious or just shopping told me the contractors had no license operate... After a few quotes, and was just using Thumbtack for her own market research ; re first! Utilize all of the sort lower service availability homeowners can effortlessly manage their homes confidently knowing is intended be! Profiles may not be reproduced for sales or promotional purposes value 193 Shipping 62 I contacted the construction contractors (. A lull in leads we because Thumbtack had a the truth about thumbtack action penalty levied them! Suggested searches: interior painting the CCB told me the contractors had no license to operate safe... N'T go back reason to doubt the theory is the fact that Thumbtack.com has raised more than 10! Added a few quotes, and I can trust these reviews about Thumbtack can click Message, availability! Customers off our site and you can, Once I requested the quote for you to make money reputable honest... After a few hundred wasted dollars with Thumbtack backed by Sequoia capital, Tiger Global management, Javelin 125 year-over-year. First to offer personalized services to keep your home Thumbtack Guarantee provides up... Than a dozen subjects Thumbtack less than $ 270 million in investment capital `` Sliced Bread '' search and provided! Ccb told me the contractors had no license to operate window.adsbygoogle || [ ] ).push ( }! Availability, request a quote, I had a manual action penalty levied against.! Have n't got near as much income been paying a lot more with this new system not be reproduced sales... Is flourishing by leaps and bounds for the right reasons our recent changes you!

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