Before our 1st cruise, I read these boards for about two weeks. Credits must be used toward a new booking within 24 months of issuance. Passengers on canceled sailings will receive full refunds to their original forms of payment, along with a coupon for 10 percent off a future sailing departing through 2022 (if a 10 percent coupon was not already received under a previously canceled sailing). Hank, I have let the agency know. WebBack in February, my husband and I booked a Virgin cruise for November 2022 through the agent Imagine Cruising, paying 1,988. I would guess Princess would do the same given the situation. We'll run a soft credit check to find special offers, but it wont affect your credit score. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. If the deposit isn't one of the non-refundable deals and the FCC time (2 years) hasn't run out there should be no problem cancelling and re-booking I was just wondering cause it just doesn't seem right that the people with the original bookings have paid so much more. We have had our cabin re-priced when price decreases have occurred prior to final payment. -webkit-user-select: none; Please review the terms, conditions and exclusions of the plan by visiting our Princess Vacation Protection page and clicking on your state-specific plan documentation. Thanks to all of you for the quick replies and straightforward information. *Taxes, fees and port expenses are additional per person. Getting a previously booked "repriced" is a normal procedure. Cruise lines work hard to fill every ship to capacity, and these daysit seems they frequently do a fine job of that. display: inline-block; You tell them, they call. 2) Take a "free" upgrade - If you paid $1000 for an inside stateroom, and the price drops to $800 for that same stateroom, you've seen above that it isn't terrifically likely that you're gong to see that $200 again. I just call our TA and they take care of it. You can also look up the agency on the Better Business Bureau and usually obtain information on who is the owner (they also usually have a phone number). Anyone in those situations is eligible to receive a refund or FCC. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). What happens if I cancel my scheduled cruise due to a government order or declaration of Public Health Emergency involving COVID-19?Details are contained in our COVID-19 Cancellation and Refund Policy. Discussed the strategy with my TA and the risk that my original stateroom might disappear in the short period of time between it being released to inventory and me re-booking it, but as this was going to be just a few minutes, I took the risk, especially as we were doing it in the morning before North America was awake. Princess also told them that they would do the change in a matter of minutes but that 'momentarily' (their word not mine), during the short period between it being released to inventory and me being re-booked into it, there was a risk of losing my existing stateroom, (a suite on the South American side for a Panama Canal cruise which were showing as all sold - though there were two suites in the same category on the other side of the ship). Very likely, as you are outside of final payment, and inside the USA. It was not possible for some to cancel and others to retain their bookings. As crazy as it sounds, I thought the agency had to agree to give up the booking. Related: A Disney cruise vs. a visit to Disney World during the pandemic. font-weight: 700; CC Help Jenn There are certain things you'll hear meharp on if you watch my broadcasts, and one common statement is this: book early, reprice often. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. If you're wondering about all these categories and such, this is probably a good time read about the differences between categories and room types. Enjoy your cruise. CC Help Jenn Web50% of total price. Read about the benefits of Princess Vacation Protection, Nonperformance of Cruise: Refund Policy and Instructions. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. As long as you're not in love with the cabin that you have booked<3book the new cabin, notify your TA by email to cancel. You'll get your FCD Thank you all for your answers, I call my TA , the following is his answer to my question: While you are not in cancellation charges you can cancel the reservation request the refund and re-book with the new promotion. Good luck. I've run ino this scenario plenty of times: I have a cruise booked at $1000, then I see that the rate dropped to $950. The only thing we will lose is our Princess paid gratuities. Cancellations must be telephoned to our Reservations Department by your travel agent. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. background-color: #ab710a; -o-user-select: none; Also note that refunds are not given by NCL for no-shows under any circumstances. Compare the cost in points or miles to cash, and see which option is best. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. I noted that my Eclipse cruise 03-18-18 the price for our cabin dropped $600 since we booked it. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. Passengers who do so will be issued a full refund in the form of a future cruise credit that can be used to book another sailing through December 2022. We won't deal with an agency that does this. I recognize you from another thread about difficulties with a TA, so I see why you haven't called. In the past, I've personally had good luck with Disney Cruise Line refunding me back significant amounts of money because of price drops. If you have a deposit down (thus locking in your price) but haven't made final payment yet, this is generally a simple fix. This was all through a TA. I have had better luck, slightly, with Melissa than the others. Have a tip about watching for price drops? This was the promotion when we booked. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. If your cabin category is sold out, you will not be able to re-fare your booking for the same location. 5 big changes you should know about coming to Norwegian Cruise Line in 2023, Comparing Norwegian Cruise Line sailings to Alaska in 2023, I'm 28 and spent $20,000 on cruising in the last year. DH and I thought we couldn't cruise, found out we could, so we canceled, rebooked (under a promo) but upgraded the cabin (it was cheaper) and we received all the perks. Seldom travelers may not get enough value to warrant the cost. Very likely, as you are outside of final payment, and inside the USA. WebWatch on. CC Help Jenn has to be firm when they speak with Princess that you want to retain your same cabin (assuming that is what you want). Your TA could work out something for you. Update, 5/1/2021: On October 31, the U.S. Centers for Disease Control and Prevention allowed its no-sail order to expire and issued a conditional sailing framework, to which all ships must adhere in order to resume cruising. This is only our third cruise with Princess in the last two years. Cruisers should note that in order to cancel under Peace of Mind, all passengers in the reservation had to accept the FCC. ]]>*/, Whether getting ready for your first cruise or at the top of a loyalty program, most agree that the first day of your cruise is the most exciting. My guess is that you are not the only one having problems here. Your current one is clearly not doing its job. Health Protocols and Requirements for Sailings, Youth Programs (Under 2 & 2-11 years old). -webkit-appearance: none; Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. ExceptionsIf you cancel, you will not receive a refund or cruise credit for the deposit or fare or your cruise/cruisetour if you have purchased a specially priced promotion where the deposit or fare is 100% non-refundable. line-height: 1.42; Packing for any cruise is a balance. For all other bookings, please contact your travel advisor. It can be purchased at the time of booking or up until the final payment by visiting Cruise Personalizer. Some TA's have a service charge for re-pricing, cancelling, etc. If you have a specific cabin in mind (do a test booking to see what's available) tell them to ask for that. Agree that perhaps a new TA might be the way to go. I would ask Princess to transfer the booking to them and just tell them they have been un responsive. Heres a peek. We have a booking where there have been 4 price drops since we booked in June. If I'd used a TA I would have told them and they would have called, but that's the only difference. Me too, I don't write this blog because of my calculus prowess. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. If you don't want to take on this task yourself, use a good travel agent. -o-transition: background-color 0.2s ease-out; For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. We didn't use a TA for this upcoming cruise, but when I noticed prices had dropped I call Celebrity and went from an obstructed balcony to Concierge Class for $40 (total, not per person). WebIf we are able to secure a replacement port, guests will receive a refund if there is any overage between the taxes, fees and port expenses of the cancelled and the replacement Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. I usually don't recommend booking direct with Princess but for you, it would be an improvement. Good luck. And the normal way to cancel is with the same agency who booked the cruiseand it sounds like your (the OPs) agency will also make that difficult. If Carrier received payment from your travel advisor, the refund will be provided back to that travel advisor. Now, it is a real problem. So, although I was monitoring what was going on, my TA was on the game, and had been ahead of me with the result that I got my original suite and the promotion. vertical-align: middle; Passengers who used future cruise credit to book one of these canceled sailings will see the full amount of the credit refunded to their Latitudes account within seven days. Some cruises have non-refundable deposits, so that might be the only snag. Hopefully, you have an FCD in your account that you can use for the "new" booking. Please note this policy does not apply to guests booked on chartered sailings. You dont want to miss anything that will make your trip better, but you also dont want to carrythings with you that you dont need - especially if youre flying to your cruise. I take some last minute cruises, but only because they're good deals, and I live in South Florida, so for Caribbean sailings, I don't have to worry about last minute airfare. I take a screen shot and email it to my TA. This site does not include all credit card companies or all available credit card offers. We have also cancelled a cruise just prior to final payment and then re-booked it at a significantly reduced price during the final payment period-in this instance about 45 days out. So, my TA made a new booking for a same category suite on the other side of the ship, and then cancelled the original booking with Princess whilst promising to keep checking for my old suite to come back onto inventory so that they could move me back into my original suite. The shipping company considered as mismanagement, only allowed once. Once the final payment date of your cruise has passed (and you've made said payment) price drops can be a bit more tricky, but you still have a few options. This doesn't always make it easy to determine when a new offer has come along that is better than what you already have. All Rights Reserved. Generally, yes, you can visit a different Disney park after 2PM. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? Call your TA and tell them what you found. if I decide to cancel and re-book all purchases will be automatically cancelled or do I need to cancel them before, I'm very happy my TA just called me I have bee upgraded from inside GTY to veranda GTY (maybe 2c) and $30 less, Our TA has always worked this sort of thing out for us. We also used a FCC, can we get that recredited to our account? Celebrity does not give me any information because I booked with a TA they only tell me call to your TA. I excitedlycallmy travel agent about the $50 I'm looking to put back in my pocket, and he reminds me that my $1000 rate included $100 of onboard credit, so I can get the $50 cheaper rate, but I'll lose the onboard credit because the new sale or promotion doesn't include any onboard credit. A good T.A. My wife and I also don't have much trouble getting time off at the last minute. Just a comment like you buy with a lot of anticipation, this can not be doing each that lower the rates or Put new promotions. If Carrier received payment via credit card, the refund will be made to that credit card. Posted January 28. Coupons can be combined with future cruise credits and other discounts, but any promotions attached to the canceled booking will not be carried over to new reservations. Uber Cash and Uber VIP status is available to Basic Card Member only. One of the potential negatives of dealing with a TA. This means you can: Transfer your booking to a P&O Cruises holiday of equal or higher value. By ;). $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Having a vacation ahead of you is a great feeling. It is a small agency but did large volume. If you're looking to book a Royal Caribbean cruise, there may be no better time than now. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. If the agency stiff refuses to carry out your instructions..your next step is to call the cruise line and try to get to a senior supervisor and tell them your problem. We won't deal with an agency that does this. Yes you can book with new price and have the previous one cancelled. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. I need to cancel my booking, is there a penalty? text-align: center; It would be worth it to transfer it back IMO due to the pre-paid gratuities. Sounds like your TA just upgraded you to an equivalent category matching $$$ what you originally paid. The T.A. But stop playing the game with the agency and take control! Check It Out LauraS margin: 0; Depending on when the cruise is canceled, cancellation charges will be assessed as stated on the Cancellation Fee Schedule. WebAnswers Cruise Cancellation and Itinerary Change Policy FAQs Q. Any additional payments made will be refunded. By Who you dine with, and where, are really up to you. If after you've booked you notice the price goes down, there are a few things you might be able to do. (Photo by Sjo/Getty Images) Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Related: Heres a first look at Celebritys new Celebrity Apex. Then if you want to transfer it again, you can before final payment. Gateway changes for air and name changes for cruise, air, land and other add-ons are considered cancellations. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. For full details and booking conditions, please also refer to the passage contract. text-transform: uppercase; 75% of total price. Please Read: COVID-related Discussion Best way to cancel and rebook a different cruise? 19952023, The Independent Traveler, Inc. Can you cancel and rebook the same cruise?? I take a screen shot and email it to my TA. Those who test positive for COVID-19 will receive full refunds right up until embarkation day. TA puts the cabin/suite on hold with the new prices. If it's the same package, you should be able to keep it. Yes! They will receive 100% of the cruise fare paid in the form of FCC. user-select: none; The shipping company considered as mismanagement, only allowed once. How? The high annual fee is only worth it if youre taking full advantage of the cards benefits. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). One of the potential negatives of dealing with a TA. ), Related: Interesting things youll only find on Majestic Princess. Related: Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Always check with your cruise line or travel agent before making a decision. (Under normal circumstances, it must be done at least four months out.). You'll get your FCD back, it goes into your account within a couple of hours of cancellation. Your current one is clearly not doing its job[/quote']. So my message to the OP is that you have a problem with your cruise/travel agency. Does MSCs latest vessel really cater to Americans? How do I cancel? How much will I be refunded?If you cancel, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Princess Vacation Protection is available only to residents of the U.S. and Canada (not including New York, Puerto Rico and Quebec). Sometimes it's worth a large investment to reap the benefits of a great credit card. Improve earnings, maximize rewards and track progress toward dream trips. When we booked, this wasn't a non-refundable deposit situation. The Bahamian authorities only assess Taxes, Fees and Port Expenses for one port although the itinerary calls on two Bahamian ports. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. Check with a travel agent or travel insurance provider, and be sure to read the fine print before making a purchase. Getting a previously booked "repriced" is a normal procedure. We use 4 different Cruise Agencies (we like to shop for the best deals) and if I want The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. So 3 rate fly by night cruise/travel agencies will try to string you along and hope you go away (which is what you should do with any future business). If it is necessary to cancel any or multiple ports, we will do our best to find alternative destinations. I understand that some TAs will charge admin fees to cancel/rebook so good to check this out before booking. If you have not paid in full, any money you have paid will be refunded to the original form of payment. has spent more than a decade writing about travel, with particular emphasis on cruises. Same go best perks, but a MUCH better deal overall. We may receive compensation when you click on links to those products. Please view our advertising policy page for more information. Read our Passage Contract to learn more about refunds. For sailings that don't fall within those parameters, the line's standard cancellation policies apply. I would just call Princess and speak with a Supervisor. If TA did booking, possible only TA can cancel. Please note: If a refund is provided directly to you, you will still be liable for your outstanding Uplift loan balance. Through NCL's Peace of Mind policy, passengers booked on sailings slated to depart through October 31, 2021, have the ability to cancel as close as 15 days prior to their sailing date. Easily Add Two Outlets to Your Stateroom with This Adapter! Whether missteps of first time cruisers, differences in priorities, or edge cases, were going to share 8things that most of you dont need to pack on your next cruise. You have paid $1000 though, so what can that get you now? I only used that agency once and had problems 20 years ago. Check with your preferred cruise line to see if they're offering this flexibility. read more, While many people associate cruises with formal dining and being forced to eat with strangers, this certainly isn't a requirement. We walked into TA and were amazed at the ignorance. transition: background-color 0.2s ease-out; [CDATA[/* >