I bought a bottle of mens cologne yesterday. Not with jewelry item but clothing items. My experience at Ross' in Catonsville, MD was terrible. I had to argue with store clerk. Be prepared to show a valid photo ID when making a no-receipt return. I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. Is this a new policy for Ross? I don't like the idea of my ID info floating around either and I'm with you that it isn't right to demand IDentification when you have the receipt.. Its the worst store cockrell hill dallas 75211 12/14/17 night the manager is discriminatory person he uuses discriminatory lenguage to persons speaks spanish, I went to do a return today at ross the system froze after after only doing one return that return I seen on my bank statement asap the item was then refunded and I still haven't seen the return when I looked a return receipt it says voucher issued.wjat does that mean. Does Safeway Sell Stamps? Refund Policy The system will attempt to authorize credit cards against the total of the purchase to ensure that the card has adequate funds to cover the amount of the purchase. Even if I may have been missing either the tags or the receipt the return can be made with one or the other. I bought some items from Ross maybe 30 days or so ago and a few of the things I bought didn't fit me so I went to return them to the store. We were very loyal Ross customers but no more. We look for manufacturer closeouts. In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. I am a Ross shopper have been for a long time finding great deals on many items. If the claim is filed within 30 days of purchase, you may need to submit proof of the store's return policy. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. I tried to do a gift exchange and was expecting cash like any other store I would do this at cuz honestly I don't like their merchandise at all here and it's very disorganized and messy clothes and other items on the floor everywhere associates are rude and yelled at us when we tried to return items when they said I couldn't return it unless I have the card it was purchesed on with me when all I really needed was the gift receipt and the item with the tag on it witch I had this commercial palms location needs to be shut down or changed because I'm not shopping at Ross ever again because of this. i shop at 3 different Ross stores on a regular basis. All the associates and customers are required to wear masks inside their premises. I was argue with cashier and I asked her if that's new rule, she said that is not new rule. If quality of a product is the issue, Ross should honor their exchange policy for a full refund. How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. (ridiculous & unnecessary). But neways no cash refunded & back of receipt says Merchandise returned within 30 days eikl be refunded as same way it was purchased! You will get back how you paid for it originally (Given you have the receipt and tags in original condition). Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. No need to present ID or a receipt or sign anything. I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. Their return policies really stink. She didn't have an answer for me and just said No And there were still costumes on the sale floor. I have never had a problem with my return. The Credit/Debit Card Policy encompasses people, processes, and systems and as such applies to: -All computing and network resources with regard to credit card processing. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. Those were purchased on the very 1st receipt where I used both store credit and Discover card. However, mobile phones you purchase in-store or online are eligible for a refund or exchange within 14 days. I'm old so they need to listen to me or my child is out of state so they should give me more time. The Fine Jewelry return policy is the same as the store return policy with one addition: all Fine Jewelry returns or exchanges must have the original ticket attached AND be accompanied by a receipt. I exceeded the return with no receipt limit during the holidays and being indecisive. I will never shop there again nor recommend them to anyone base on there return policy. Ask for the discount for purchase and a lot of companies will still make that sale. That is totally wrong!! Ross uses a 3rd party refund verification system and tracks your returns by using your ID. you have my email, I'm waiting to hear from you. so i had a handbag that I recently bought and they said that they couldnt take it back without a receipt even for store credit and it doesnt say anything on the receipt or website that says that. Does Ross Dress for Less make donations to nonprofits in the community? But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. Via Li Campi, 16 Capri (NA) Phone: rhonda vincent home. Ross Refund Verification Process). MCTR debit card payments will be mailed to the remaining eligible taxpayers. Than you for listening. 10 percent note from a customer at the time of a product sale. I wrapped the gifts for her and removed the Ross tags with the prices on them. You can also opt for store credit if you would prefer. I could understand if he had left the store, but he didn't. So at this point I still have the 3 dresses. I returned to the store where I purchased the earrings with the gift receipt and the original receipt in hand and was refused any refund or exchange because I had cut off the bar-code before wrapping the gift. credit for $14 and paid the balance of $22 with my Discover card. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. SUGGEST ANYONE BUYING - pay for each item separately and give them the receipt with your gift -- and they may release the cost of ring up items separately is a big drag and cost them money plan to hastag, and warn people -- basically wrote, when most department store it automatically done via our cards @ get.real At the end of the day the Manager nor her team cared. Very disappointed and if I buy clothes from them again I will be Much more causious. How long can you hold onto a merchandise return card, I bought a dress on the 24th of oct have not worn it or taken tags off i cant find my receipt and i paid with credit card can i return it. If they don't have their debit card with them, they can have a voucher (store credit) or they can return some other time when they do have their card. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. For your information, and again: Last Saturday, my mother asked me to take her to Ross. She did not give me a chance to explain the math and that the numbers did not add up. I am waiting for Ross to return my email about what company does collect this info. If you WASH the article it becomes non-returnable. Computer Template. It took her two minutes to get my receipt number. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. In some cases, they may take up to 14 days. 2) keep your receipts have all ross receipts in one place Ross will provide you with a refund through the original mode of payment. Then proceeded to literally inspect the tshirt flipping it in and out looking for somthing? Instead, you'll receive a credit on your account that is equal to the . Did you forget the return deadline? The cashier didn't know, or wouldn't tell me the reason for entering my private information. I felt discriminated against and for good reason that I will not go into here. Its also important to note that youll be stuck with store credit for the current selling price of the furniture. Aleisha from Houston Bissonet store, made up a price for not priced item and when I said I'm buying way bigger one of the same item for the price that you are trying to charge me that is impossible she said that the big one is priced wrong I laughed and said you have 3 more of the same item on the shelf did all priced wrong? As a Ross employee I'll clarify some of these incidents for you. Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the items current selling price. That is not the department stores responsibility. Anyway I'll definitely choose a better experience with Burlington next time. Ross Stores uses a refund verification system. Really the worst experience ever! I have made plenty of returns with no issues. I bought a belt in Ross Marylland Ave NV and after I payed, I forgot to bring it and the cashier did not notice it also. A best practice is to staple a copy of the original sales receipt to the refund receipt highlighting the matching last 4 digits of each card number for your records. Target's Return Policy Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. Was returning items to Ross in Midlothian, TX, that I purchased last week. So if you don't totally love your Ross purchase, keep those tags attached to play it safe, especially if you're hoping for a full refund in the end. So why do they have this policy? I was very disappointed with this policy especially after I looked up the return policy and it says that I can return the item and I still have an item exactly like the one I have just a different color on the shelf. Which i spent $250+. I went in to the store right after work and selected two Bamboo Pillows. Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. They refused because the receipt was one day off. Also, to protect their associates and customers from covid, they'll keep the returns in quarantine for 72 hours before being returned to the sales floor. I'll get all the deals. Items returned to Ross must NOT be used, worn or altered in any way. I went in to the store right after work and selected two Bamboo Pillows. Why can't Ross honor a legitimate mistake. My hubby opened it up today and it smelled OFF.like maybe this bottle was old.well, guess whatRoss would NOT take it back! 5) Understand that we live in a not so great world and people are scandalous and steal stuff and then try and return it. Also, theyll exchange the item only if the product is available in stock at that time in the store. Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. I never got to try it on, never got to wear it at all, it still had the original tags on it, and I still had my original receipt. So I brought 3 shirts paid in cash a only a week later I found out it doesn't fit I have the tags and everything on it just lost the receipt I wanna return it Is it possible I could get my money back? To start I love that you all carry size 18,keep pushing those 18s to the Midwest's Chicago store 60619 to be exact. I work at ross and it is crazy what people try and get away with. but many times I see people want to return wore, dirty clothes and said it was never used. But will call someone smart enough to show the nike policy. What Is Ross Return Policy After 30 Days Returning unwanted items at Ross's department stores is similar to policies at most other places. The associate I dealt with was Katie at the commercial palms location off bruse b downs, I don't know what to do I have to take a shirt back that had a whole it the side and I have no tags or nothing. I had tried to return an item without a receipt, with the tag and everything still intact, but the employee said I'd only get $1.99 back and it's within their policy. Because it was washed now I can't return it. Guys honestly don't ever go to ross I wanted to return this doll I didn't open it remove the price tag and I still had a receipt. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! Once I mislaid the store credit, moved to another state and found it 5 years later. To Purchase!!! Banks have up to 45 days to investigate disputes, and in some cases, up to 90 days. Frustrated, she walked away and I asked her - Do you have the receipt? I also explained that I loose these papers easily. I was asked to give my driver's license to be entered into the computer. Now I have to toss this crappy product Ross carried! I have been a Ross customer for close to 15 years. Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. i wanted these patterns so much i had to buy them. Some merchants choose to offer store credit or a gift card of the same amount instead of a debit or credit card refund. Please do not be upset with the ross employee. They also advised me that my drivers license has been blocked do to returns without a receipt. If not, we will need to see a replica of that item from within our store. Save my name, email, and website in this browser for the next time I comment. She answered, "yes", I have the receipt and tags are on the dress. Call corporate. Up on the toy I had piece of the sticker of Ross but not all the price! I had 3 at that time for a total of 41.00 dollars. I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! I purchased a purse on 5/15/16 and took it home. BETTER FOR ME! Ross is a California based discount department stores chain, targeting middle-income households. I bought that pair of shoes yesterday. ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. This is why it is recommended that you try on your outfits (or even at home) and bring them back ASAP in original condition with receipt and tags attached in order to get back your original form of payment. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. So next time when you feel like going to Ross and the doors don't open, wellit is because of my crazy antics trying to put a multi million dollar business in the ground. When making a return where your original form of payment was a debit card, your return will be added back to your back account via your debit card. In terms of business, the company would lose money if we operated that way and the company would soon fall. Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. You might be wondering why your purchase goes through immediately, but the refund takes longer? She then put ALL of the merchandise in ONE big bag!! Who doesn't wash clothes before wearing? I bought a stuff in Ross at Memorial Tulsa, I was going to return the item at Ross 41st&Yale Tulsa on 12/29/2021 around 7 pm and I have the receipt, tag still on the item, never use the item and that's less than 30 days. If the items you are returning are worn, used, and altered, you will not get any refund. I'm done with Ross. She replied the system wont let her. Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive . Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. They said it took a couple days for the credit to post. I have been shopping at Ross since I was 18. I'm so hurt and sad by this! I shopped at Ross and picked up a couple items. I feel they could of made an exception since the product was clearly defective. Suck that I am I week over my stupid 30 days policy! I had all tags on the pants I was told without a receipt I get .49 back. I did leave the designer tags intact. As soon as I explained the situation, showed my statement, the Ross bag in which the bag was purchasedthe manager told me that she wouldn't give me a store credit. Am I able to return/exchange these items? Any return the middle manager was terrible employee you possibly happen that policy ross return debit card fees previously assessed on the genius support services? The first time they told that the manager was in the stores in the mornings. It left my account the second i paid but i cant get it back for two days now and i dont know if i ever will. When I purchased the items I specifically asked about the return policy. Rather-Be-Shopping.com. They seem to find a bad reason. I am a Ross employee. Yes, technically you can rent a car with a debit card. I had never removed ANY of the tags from the purse - the manufacture tag and the Ross price tag were still attached. I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. After washing, the paints unraveled all along the seams, truly defective. When I got my quote for what I was gonna get offered as a ft asst at a "TRILLION DOLLAR STORE", I honestly thought my district mgr was joking. The back of the receipt doesn't disclose this return process either, neither does their website. So, I wanted to exchange but cashier didn't let me. I'm not a habitual Ross shopper. Ross Return Policy Receipt And Non-Receipt Returns. Processing time can be affected by the card issuer and sometimes takes up to 10 business days. I had a fantastic experience i had lost my receipt and found it after 40days .still Ross gave me full refund great service ..love it ..great work Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. Never again will I go back ever and will make sure to spread the word on this terrible ran store. Next day I returned one clothes of about $40. Thank you. I honestly did not know that you did not honor it. Can you help? She was extremely rude and argued that I wore them. IM SO DISGUSTED with how they WAD your clothes when you buy them like their garbage anyhow when wading them and cramming into the bag when you purchase to they only think you're stealing and don't care a damn thing once they have gotten your money! For a list of select categories, see the front of your receipt or ask your cashier. You guys need to reevaluate yourselves. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. See Also: The 2 Best Days to Shop at Ross to Save Money. The store executives will help you with your return or exchange. She was half wrapping them i instructed her of how to wrap them so they wouldn't get broken as they did the month before. However my advice to you as my fellow consumers are as follow: Agreed with below comment 100% they should really. When I mentioned it to the cashier she said, " I dont have time to fold clothes". What happens to merchandise that does not sell? I paid $21.99 ($24.10 with tax) in cash. I read Ross return policy but didn't find any thing about returning within 24 hours require ID. slap my items down and push them away so the next customer could be helped. Had i known this, i probably wouldnt have opened it. Ross Return Policy. I have the receipt and the tags were still attached to the clothes. Needless to say I threw it away and wasted my money! Can I use a tax exemption certificate to shop tax free at Ross Dress for Less? I am very disappointed with my experience. I'd prefer to pay more, shop major dept. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." It takes days for my bank to refund the money. The store would not give me a refund to the card I used for the purchase - only store credit. The associate that came over to help was rude as well. See Also: How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. Or something like that. The tags are still on and everything. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. According to Ross holiday return policy, any item that you purchase between December 1 and December 31 will be possible to return until January 31 of the next year. She then asked for my receipt. Just take your product in its original condition back to your local Ross store with the purchase receipt. They said no, unless I have a store receipt or proof that they were bought there at the store. Callback tomorrow and speak to someone else. -Any free-standing credit card processing unit or Point of Sale system. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. Since I purchased it oct 31 and not nov 1 I was not able to get my cash back and had to get store credit that he cant use. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. Store credit never expires, and you can use it at ANY ross, regardless of state. Then they they tell me that they can't give me the full price of $21.99 that I paid because the shoes were now marked down. Clothing I try on at home, as I do not trust the stalls in the store. And it's in a more lively area too. They made a point to tell me this was a one time thing they would do for me and next time I need to hold onto my receipt. Refunds will be issued in the original form of payment.

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