Which? You also warrant that you own the tickets. 6.9 Change or Suspension of Site. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 3.Click Dispute a Transaction. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. I have sent multiple proof to them that the event is indeed canceled. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? 3.1 Accurate Descriptions. 1. your claim status, claim form or questions about when payments are NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. 4.2 Stolen Property. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. Romeo Santos Concert Tickets. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. 6.1 No Warranty. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 4. Coronavirus outbreak: cancelled or postponed events - can I get my money back? The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. Explain your case the best you can. The Weeknd Tour 2023. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. Plaintiff fails this rigorous analysis.. In the case of refunds, we appreciate our customers' patience while we process their request.'. ', Beware of this fake Disney+ phishing email. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. Join The National Math and Science Initiative Class Action, Today! You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Generally; If an event is cancelled - you do not have to do anything. This company is a total scam. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. 6.2 Waiver of Consequential Damages; Liability Limit. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. 3. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. 6.8 All Sales are Final. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. 2.7 Payment Authorisation. All Rights Reserved. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. settlement administrator or your attorney for any updates regarding The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. We cannot commit to next year, Taylor said. 2. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. has spoken to a number of ticket holders who have been denied refunds for cancelled events. You will receive an email notification from Viagogo explaining the same. No further contact on future rescheduled date since October 2020. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. Piggyback tickets may not be sold in the same listing. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. The revised version of this Agreement is automatically effective after it is initially posted on the Site. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 5.2 Violations, Termination and Suspension. We always ask that people only buy from authorised sites in order to protect themselves.'. Event dates, times, venues and subject matter, which are listed on the ticket, may change. This charge is in addition to the amount originally paid for the tickets. Contact & review Viagogo - rated #0 in Entertainment . viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. This does not prevent us from varying these terms without reference to them. Ive been told a refund is coming in 10 days 4 times now. Viagogo will never pay you after you sold your tickets and you can never get back your money. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . Received clear instructions via email on how to claim refund for cancelled concert which involved posting . Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo.

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