Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. Anyone can write a Trustpilot review. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Your rental credit will expire after 2 years. In such circumstances, we will cancel your booking with no liability whatsoever. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. It is highly recommended to call the police even for the smallest of damages. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. You will have to leave a deposit for the fuel. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Wisecars is not liable for services or bookings not full-filled due to force majeure. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Please read the following to know what is included/excluded in our coverage offers. Thanks! User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. It is entirely up to the Car Rental Company whether they decide to do so or not. We do not delete personal data on the request of a third party. Please note, making a new booking may result in the change of the Car Rental Company. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Yes. We do not delete personal data on the request of a third party. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. We offer a price comparison of major and independent car rental suppliers around the world! Wisecars does not take responsibility for partners response times. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. rj vlemnyt. available for purchase from the car rental company, or. They may be needed if you wish to make a claim. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Minimum age requirements on larger cars may also be higher at some locations. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. When picking up the car, every driver must present their licence. 2023 Wisecars. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Companies can ask for reviews via automatic invitations. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Mi az a Trustindex? You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. I attempted to rent a car from them for a few days for $535. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. You can also find this information on the confirmation voucher. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. 1 Previous_Golf_5959 2 mo. Cancellation Protection can be purchased only at the time of booking and is not refundable. www.wisecars.com. Please make sure you return the vehicle to the same rental company from which you collected it. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. What's Wisecars' cancellation policy? Even a basic insurance. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Find out how we combat fake reviews. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. I booked a rental car in Germany and had a flight get delayed that was going to make me late. Cancellation Protection can be purchased only at the time of booking and is not refundable. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Service 36 Value 36 Shipping 18 Returns 26 Quality 30

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