. Front tire making a very loud noise. Has expected us to be scooter technicians to diagnose the problems. I absolutely love this scooter. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Since battery indicator has 4 bars, easy to do the math. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. GOTRAX - F5 Electric Bike . Include an image for extra impact. Recommended rider age . Missing tire extension - poor quality control. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. I err on the conservative side, and would rather "under charge". Hold down the power button for 10 seconds. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. There is no doubt that hoverboards are a popular and fun way to get around. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. A fully charged battery will have between 36 and 42 volts. If you experience problems with any of these models of e-bike file a claim below. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. 3. I have had it for over a month now and have had zero problems with it. Then plug your charger cable into both ends and leave it overnight. If still showing error code, contact Customer Support for assistance. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. I finally received the replacement parts. Grab the new battery pack and ensure that your are installing the battery pack correctly. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. What did the brake pad rubbing sound like? If it's not been used for a while, it might need charging. It goes fast and I can go up big hills . - Very dangerous as you can be cruising along and the motor completely shuts off. But, as soon as it worked for quite some time, it started showing various problems. There are many possible reasons why your Gotrax hoverboard is not balancing. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Take off the console and pull out the battery, checking all the connections. When the scooter is powered on, press the power button 3 times to switch the speed unit display. Pressing on button does not illuminate the display nor does the throttle have power. If the battery is fully charged, then the issue is likely with the motherboard or wiring. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Store the screws and hook in a safe location for later use. Of course, with any new or growing technology there are often hiccups along the way. Related: Mobility Scooter Battery Losing Power Uphill Fixed. When it comes to hoverboards, the magic fix-all is called recalibration. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Entice customers to sign up for your mailing list with discounts or exclusive offers. When you plug your charger into the wall, the indicator light will turn green. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. E07 - Replace Motor or Motor Wheel Assembly. I have given up on this company doing the right thing. 110 0 obj <> endobj xref Brand new battery not holding charge. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. E03 - Change speed settings or gear. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Odometer not working. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. We'll go through each electric scooter and the error codes that occur. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. This is an internal issue and the bike should be sent back for repair. All rights reserved. Please contact our customer service team if you are experiencing problems or need more detailed information. Range: 4 miles (est) Max. rider weight: 154 Lbs. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. The motor would sometimes "sputter" (not engage) when you push down the throttle. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Once you ensure the position is correct, gently slide the pack into the tiller. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. I kicked off the odometer began registering speed. 0000008779 00000 n Doesn't matter if the battery is charged or not. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. 0000001330 00000 n For example, only standing with one foot on your hoverboard can cause some models to beep. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Install the locking hook and the two screws into the head unit. When GOTRAX GXL V2 display is blacked out you can release Power Key. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. To determine whether either of these is true, unplug all of your devices from power and try charging them again. Beeping can also indicate uneven pressure on the hoverboard sensors. You can recalibrate your Gotrax hoverboard by following the instructions above. Yes, you read that right. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. It is possible to check the voltage of your battery using a voltmeter. When the battery is fully charged it will change from red to green. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Can you please tell us how we can improve this article? I had my second issue within 17 business days of receiving the scooter. If it is hard to install, stop and inspect the consoles pins under the head unit. Of course, with any new or growing technology there are often hiccups along the way. If you find any damage, replace it immediately. The GMAX is one of our most powerful electric scooters to date. Resolved through warranty, in the mail. Home. We check over 250 million products every day for the best prices. Gotrax is known for adapting its electric vehicles to the needs of consumers. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. We'll go through each electric scooter and the error codes that occur. Repair frozen GOTRAX GXL V2. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. 0000002987 00000 n In the next video we will show the complete repair, reassembly and testing. 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