Consumer line: 317-232-2712 or 800-851-4268. 32 F or below or during heat advisory for all residential customers. If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. Customer must agree to payment plan. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. Cookie Settings| During the delay the customer is expected to agree to a payment plan. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. Modify home service Modify business service A customer who agrees to a levelized billing plan will not be disconnected after April 1st. At the top right of the AEP Energy homepage, click "My Account" and enter your username and password to login to your online account. Remember User ID helps you log in without having to memorize your ID or look it up every time. A customer who agrees to a levelized billing plan will not be disconnected after April 1st. If you have forgotten your security code, please call 888.710.4237. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. Or look for your next career move. We hope youll browse the pages and dig deeper on topics that pique your interest. Let us know how we can help. Cookie Settings| Utility cannot disconnect if a customer will suffer a serious health or safety impairment . Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) AEP is a utility company that provides electricity and natural gas to customers in the United States. This applies to both regulated and non-regulated energy vendors. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. table of state seasonal termination protections only, www.psc.state.al.us/Complaints/ComplaintForm.htm, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, www.azcc.gov/divisions/utilities/consumerservices.asp, www.azcc.gov/Divisions/Utilities/forms/ComplaintForm2013.pdf, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, http://www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, http://www.puc.idaho.gov/consumer/consumerfaqs.html, http://www.puc.idaho.gov/forms/casecomment.aspx, https://iub.iowa.gov/informational-brochures, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.lpsc.louisiana.gov/mainconsumerfaq.aspx, www.maine.gov/mpuc/consumer/file_complaint.shtml, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, www.michigan.gov/documents/mpsc/FAQall011408_221482_7.pdf, www.michigan.gov/documents/mpsc/mpscelecfaq113007_216992_7.pdf, www.michigan.gov/mpsc/0,4639,7-159-16368_16415---,00.html, https://mn.gov/puc/consumers/help/shut-off-protection/, www.mn.gov/puc/documents/pdf_files/011566.pdf, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, http://psc.nebraska.gov/admin/admin_forms/Complaint_Form.htm, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, www.puc.nh.gov/ConsumerAffairsForms/complaintfrm.aspx, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, http://www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, www.ripuc.org/consumerinfo/Billing_FAQ.pdf, www.ripuc.org/consumerinfo/filecomplaint.html, www.psc.sc.gov/consumerinfo/Pages/FileAComplaint.aspx, www.puc.sd.gov/commission/Publication/n&ebro.pdf, https://www.tn.gov/tra/topic/csd-utility-complaint-resources, https://www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, https://www.puc.texas.gov/consumer/complaint/Rights.aspx, www.publicutilities.utah.gov/complain.html, [email protected]?subject=WebInquiry, http://psc.wi.gov/thelibrary/publications/general/consumer02trifold.pdf, http://psc.wi.gov/apps40/complaint/consumer/FileComplaint.aspx, National Center for Appropriate Technology (NCAT). Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. Also, cannot shut off a service that the resident needs to run. Customer must negotiate a payment plan before disconnect date. Disconnections are prohibited if customer agrees and adheres to payment plan. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. Remember User ID helps you log in without having to memorize your ID or look it up every time. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. You're in the right place. The 30-calendar day delays may be consecutive. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. No disconnection if a customer enters into a deferred payment plan. When you opt in, we automatically fill in your ID from then on. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. When you opt in, we automatically fill in your ID from then on. 3040 Continental Dr. Consumer line: 866-380-9816 or 919-733-9277. 30 day delay, with renewals up to 90 days, if physician certifies that disconnect would adversely affect the health of a household member. No disconnect (Nov-March) if customers agrees to payment plan. All Rights Reserved. No disconnect for seriously ill, disabled. Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. Consumer line: 225-342-4404 or 225-342-4999. The Energy and Policy Institute (EPI) is collecting data based on published reports and verified statements from utilities about which utilities are suspending disconnections, and which public utility commissions or other governmental bodies are ordering suspensions. AEP Ohio is disconnecting customers for nonpayment at rates far higher than the state's other big electric utilities . Postpones disconnection for 20 days if the customer presents a medical statement from a licensed physician which states that disconnection would be a serious and immediate threat to the health or safety of a person in the household. 95 F and above (elderly and disabled) Seasonal Policy. In addition, the customer must pay one-twelfth of any billings from the date application is made through March 15th. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. Connecting service with an existing meter Final bills and disconnection of service Service reconnection after disconnection for non-payment See your electric bill to find the phone number of your REP. Find a Retail Electric Provider (REP) or call 866.PWR.4.TEX (866.797.4839) for help choosing a REP. Services on AEPTEXAS.com Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). 32 F or below or during heat advisory for all residential customers. Low-income "hardship" policy - customers are entitled to have gas heat and electric service turned on between 11/1 and 5/1, even if they owe the utility company money. Start Start service or add another location to your existing account What you'll need: Name, SSN/TIN, Phone, Date Of Birth, and Email Address for the primary account holder Date to start service If you have forgotten your security code, please call 800.672.2231. Table of Contents show What Is AEP Central? Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. No disconnect (Nov-March) if customers agrees to payment plan. All residential customers can have power restored with a down payment. Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. Rhode Island Public Utilities Commission (. Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect . Cannot disconnect if payment agreement is in effect. "If a customer is having issues or concerns with their bill, we will always notify them by mail or one of. Cannot disconnect if a customer owes less than $50, provided that this exception may not be used for more than two billing cycles in one calendar year. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. 32 F and below. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. If you have forgotten your security code, please call 888.710.4237. 30 day disconnect delay with medical certificate, may be renewed 2 times. Utility companies are advised not to disconnect residential electric or gas service during the day preceding and the day of a forecast of extreme temperature or, if the forecast precedes a holiday or a weekend day, on any day during the holiday or weekend. Find a source of cascades pointe, and service hookup, sufficient to tat perfect aep service and. AEP's advocacy helps 26 school districts receive federal funding to purchase 170 new battery-electric buses. Households that do not honor the payment arrangements will be subject to disconnect once the temperature is above 32 degrees or beginning in April, whichever comes first. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. 30 day disconnect delay if detrimental to health, must have physician certification. Termination would be postponed 30 days if adverse effect on a resident's illness or disability; certification by licensed physician required. Consumer line: 302-736-7500 or 800-282-8574. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs, Choice for Residential Customers Overview, Programs & Offers to Help You Drive Electric, Electric Vehicles for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". For your convenience, you can keep service on at both addresses while in transition. Report a Problem. Prohibited from disconnect if customer agrees and adheres to payment plan. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. Traditionally, utilities send a metering service person to connect or disconnect the meter. 30 day disconnect delay if dangerous to health or if medical or life support equipment is necessary as certified by a medical professional.

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