4. To find out more about our diversity strategy and key focus areas, There is a large likelihood for the risks facing Qantas Airline to occur. Our Business Integrity Compliance program is overseen by the Qantas Board, through the Qantas Audit Committee. The output of this activity allows us to build a global risk profile to ensure that we focus our attention and resources on the highest areas of risk. We recognise our responsibility to respect human rights by taking steps to avoid negative impacts on people and the planet from our activities, and by making positive impacts where we can. The global nature of our business means that we interact with government and their agencies across the regions and countries in which we operate. Qantas Airways Limited shares are up 1.5% in Tuesday trading as we head into the lunch hour. A $200 million investment in operational resilience delivered a significant improvement in operational performance for customers. <>/Metadata 362 0 R/ViewerPreferences 363 0 R>> CDP website. Risks do not exist in isolation from other . Opens in new window, To find out more about how Jetstar is making a difference, The Company's Risk It's been prepared to take really destructive decisions in pursuit of the bottom line.". March 17, 2020 . Opens in a new window This may lead to the closure of some of its international business segments. We set mandatory requirements to manage and protect the health and wellbeing of our employees and contractors governed by the Our Requirements for Health standard and our mandatory minimum performance requirements for risk management, as well as local regulatory requirements, standards and procedures. As Chief Financial Officer his portfolio included Finance, Strategy, Treasury, IT, Procurement (including Fleet), Investor Relations, Mergers & Acquisitions and the Groups Business Transformation Program. HWMq\~U. For example, the Qantas Airline may end reducing its business international operations. Re-establishing key governance forums such as the Supply Chain Assurance Leadership Council and business-led supplier governance mechanisms and internal working groups. Prior to March 2010, Mr Evans roles with Qantas covered many areas including a number of senior financial roles within the Group, commercial and business analytics and the implementation of major business change initiatives; scheduling of the international and domestic network, ticket pricing, revenue management and airline operations on the day; as well as readiness activities for the arrival of the Airbus A380. The Risk Management Policy serves as a statement of the overall UNCG risk management goals and focus. The Civil Aviation Safety Authority has endorsed multiple safety and risk management systems at Qantas, and no-one is suggesting there is currently any systemic risk. "I considered it to be one of the greatest privileges that anyone could have. contacting the Whistleblower hotline, which is independently managed on behalf of Qantas by PricewaterhouseCoopers (via phone on 1800 855 212 or +612 82661453, via. He has a broad range of commercial, operational and people leadership skills. Audience This policy applies to all entities within the Sandvik Group The three principles that guide us are: operating with integrity (through our safety, people, community and environment strategies). The Group has considered transport of unsuccessful asylum seekers through multiple lenses, including as part of the salient human rights issues assessment undertaken in 2018; a targeted risk assessment inclusive of the impact to our broader stakeholder group; and the Groups capacity and qualification to second guess a complex and comprehensive regulatory and judicial process. Jetstar Asia Airways, based in Singapore and managed by Newstar Holdings, majority-owned by Singapore company Westbrook Investments (51 per cent . Commenced work to review our external grievance mechanisms against the UNGPs criteria for effective non-judicial grievance mechanisms and took action to encourage employees, suppliers and workers in our supply chain to speak up, without fear of retribution, about any concerns they may have. Thats how we create value for our stakeholders, opportunities for our people and world-class experiences for our customers. If we identify material risks, we will work with suppliers to remove the risks where possible, and otherwise to substantially mitigate them. Our Group Financial Framework - introduced in 2015 - aligns our strategy and key performance metrics with long-term shareholder goals, enabling consistent, year-on-year comparisons. Prior to Qantas Olivia had held senior executive roles for a number of organisations including lobby group, the Tourism & Transport Forum and the Australian Tourist Commission. and Acting Responsibly. Risk management is systematic, structured and timely. The ability to work under pressure in a highly regulated environment. Qantas categorically rejects claims that its aircraft maintenance engineers are overworked or that there is a risk to safety. Following ongoing discussions with the Department of Home Affairs about the repatriation of deportees who have not been granted asylum by the Australian Government, the Department has updated its Persons in Custody (PIC) form so that airlines are advised whether an individual has outstanding proceedings before a court or tribunal prior to international transportation. The Qantas Groups approach to creating and protecting long-term value rests on two strategic pillars: Looking Ahead The system is recognised globally by the industry as an example of best practice and forms the foundation of our risk management approach. This process is designed to identify, assess, monitor and manage all business risks, including strategic, operational, financial, and compliance risk. The announcement can be viewed hereOpens in new window. An important element of this is to ensure we continue to refine the findings of our climate scenario analysis and incorporate them into strategy and planning decisions. Mr Evans was the Chief Financial Officer of the Qantas Group from March 2010 to February 2015. Following the review we have re-defined our approach to ensure all Qantas Group workplaces are safer for our people by: Our inclusion and diversity strategy is focused on driving an improved people experience (and in turn, better business outcomes) by removing barriers to inclusion and creating greater opportunities for participation. In the aeroplane cabin, flight attendants employed on "legacy" pay rates can work alongside employees on basic award pay from labour hire firms, and cabin crew employed by wholly-owned Qantas subsidiaries established to supply labour at cheaper rates. The Qantas Group is announcing changes to its Group Management Committee, as the national carrier moves into a new phase of growth and renewal. 4.36 QFF follows the Qantas Group risk management practices, policies and procedures. ". Rob holds a Bachelor of Commerce (Economics) from the University of Melbourne and a Master of Business Administration from the Kellogg School of Management at Northwestern University in the USA. The Group aims to ensure a safe and fair working environment for our people and we also recognise the rights of our employees to freedom of association with unions and collective bargaining. Therefore, job security is absolutely paramount, and pilots cherish their job security. We also report our findings in the Qantas Group Annual Review. Andrew manages the Groups government, industry, public policy, regulatory, environment and international affairs worldwide. Sustainability Portal The three principles that underpin this approach are: Every Qantas Group employee is a custodian of our reputation for excellence and integrity, with a responsibility to uphold the standards we set ourselves and the values we represent. Qantas' new first-class cabin will debut on Airbus A350 service to New York and London in late 2025. Credit: Qantas. "So, for that critical safety sensitive role, basically people are now being paid the same as if they worked in a fast-food outlet or worked at a supermarket. It expresses our commitment to provide for, or co-operate in remediation in line with the guidance provided under the UNGPs where we identify we have caused or to which we may have contributed or be directly linked to harm. Oversight is maintained through the Boards Audit Committee and Safety, Health, Environment and Security Committee (also known as CHESS). The two TMCs officially came together on 1 January, 2023, after the larger Gattinoni Group (which also . Mr Gissing joined Qantas Airways in 1999 and holds an Air Transport Pilot Licence with 10,000 hours flying experience. making it easier for people to formally report workplace bullying and harassment; improving the inclusiveness of organisational culture; and. Simulation Technique (Monte Carlo Analysis). The occurrence of the above mentioned risks will have the following consequences in the event of their occurrence; The unmanageable increase in fuel prices may force the company to reduce its business operations(Thomas, 2014). click here. CHESS also has oversight of risks associated with regulatory compliance. Gattinoni Business Travel expands footprint following acquisition. Upgrade your web browser for an enhanced experience. Over six years he helped grow the airlines network across six continents. The group consists of: Jetstar Airways in Australia and New Zealand, wholly owned by the Qantas Group. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. The Qantas Group is committed to transparency on key performance indicators, including environmental, financial and social. Since 2014 Stephanie has served as a Board Director and Vice Chair for the Association for Data-driven Marketing and Advertising (ADMA). Jetstar-branded carriers operate more than 5,000 flights a week to more than 85 destinations. New airlines entry in the industry and competition in the domestic market, Other Tools and Techniques Tool Identification Techniques. You basically fully commit your life to the job, but your skills are not portable. J&5^tzbQc>PS0pp"'->]jv-y~:U2Tfpkec *onFDY;ZL6EM.wrmmn>q6_A!0VnBZ[&B X'@0.t/n3U. We are committed to achieving world class environmental performance in all aspects of our business, reducing our emissions footprint, and contributing to the growth of a low-carbon economy. Our Group training matrix identifies those employees who, due to the nature of their role, are required to complete anti-bribery and competition law training. He has an Executive MBA from Auckland University. Representing Australia at its best is what sets us apart - and our mission to advance Australian talent, ideas and values guides our community investment strategy. The Group Business Resilience Management System (GBRMS) is an integrated response and recovery system across Qantas Group's strategic, operational and tactical environments, and is subject to a variety of airline and safety standards and regulations. In that time, weve seen massive economic and technological advances and responded by transforming and adapting our business, setting milestones for the aviation industry along the way. Risks are potentialities, and in a project management context, if they become realities, they then become classified as "issues" that must be addressed with a risk response plan. The Board Charter is reviewed annually by the Board, with the last review conducted and amendments approved on 24 August 2022. However, some employees Four Corners spoke to worried that, amid outsourcing and loss of experience, and cost-cutting and chaos at airports, the layers of defence had thinned. Opens in a new window Finally, the global financial and economic crisis affects all companies undertaking the international business(Robertson, 2016). Tinos airline experience also includes roles at Ansett and Skywest. Our Qantas Group Beliefs are our shared commitment to deliver our business goals and to create a great place to work. Opens in new window. We do this by mitigating unconscious bias and improving access to flexibility, talent programs and dedicated leadership development. Qantas claims that its approach is "common across the industrial landscape"; it's less common to use a structure of subsidiaries and silo companies to achieve that goal. He started this role in March 2015. better managing the behaviour of customers. And we know that our continued success relies on day-to-day operational excellence and keeping a steady eye on the horizon. I couldn't have scripted a better career.". The increase of increase is evident from the fact oil prices a prone to fluctuation all over the world(Sky News. Our commitment to strengthening business resilience and fostering a risk aware culture creates the foundation for sustainable performance and adaptability to respond to shifting market conditions. Costs of acquiring and maintaining staff. The Group also supported critical government missions to repatriate Australians escaping civil unrest in Afghanistan, with 16 flights between Dubai and Australia. Group Finance Policy; 7. Olivia is also on the Board of UNICEF Australia. We recognise that corruption has a negative social, economic, political and anti-competitive impact wherever it occurs. Before Qantas, Andrew was Senior Vice President Public, International, Industry, Environment Affairs at Emirates, based in Dubai. "As frustrating as it is for passengers, for pilots it means we're working a lot harder to keep the flights on schedule," one Qantas pilot said. The costs of maintaining staff will contribute to negative impacts on the company profits. Legal Matter Policy; 8. Previous roles have included Chief Executive Officer of Tiger Airways Australia for eighteen months, and Chief Operating Officer of Virgin Australia for five and a half years. Opens in a new window Andrew was previously the founder and Managing Director of a large public affairs firm that was acquired by the Ogilvy Group in 2001. Stephanie Tully was appointed Chief Customer Officer in August 2019, following a 15-year career at the Qantas Group spanning operational, commercial, customer experience, marketing and strategy roles across the airline and loyalty businesses. While the new FRMS allows for flights in excess of the current 20-hour ceiling, Project Sunrise flights will still need to be approved on a route by route basis. The Board has overall responsibility for the governance of risks. A third hat has been thrown into the ring in the race for a potential new boss of Qantas as Alan Joyce prepares to step down as chief executive by the end of the year.. We recognise human-induced climate change is a significant issue for the aviation industry. With the Groups international flying operations still well below pre-pandemic levels, the repatriation of deportees at the request of the Australian Government has been limited to a low number of Involuntary Deportees. With a focus on continuous improvement, the Group is seeking to build on our established compliance program by investing in technological platforms that will support our management of business risks and meet the growing expectations of regulators worldwide. "Bags aren't making aircraft on time. We are red-lining, running at max capacity in a very dynamic, challenging environment. Upgrade my browser. View the highlights from the latest and previous Full Year Results announcements. We continually review the criteria we use to identify and assess supplier risk to ensure our methodology is reflective of the shifting global environment. Risk Management Policy; 9. Andrew David has extensive airline experience. Prior to joining Qantas, Tino was the CFO of National Express Group Australia (the Australian operations of National Express Group plc), a public transport provider. The Board adopted its Board Charter (PDF) on 1 September 2003. <> Strong corporate governance sets the basis for the effective management of long-termrisks and opportunities, and positions the Qantas Group to create, protect and enhance shareholder value. Opens in new window. With the right risk-management method, accompanied by diligent reviewing of your investments, we work to mitigate the risk to your retirement savings by minimizing exposure to market uncertainties and tempering the effects of inflation on your portfolio. Implementing human trafficking training for our aircrew to support identification of, and responses to, suspected instances of trafficking. Com , 2016). The Qantas Group has paid all taxes that it owes and all tax compliance obligations are up to date. This will have negative impacts on the company profits and may also be an opportunity for the competitors to thrive. 2 0 obj And, above all, achieve the highest standards of safety and integrity. Strengthening our Code of Conduct and Ethics and Business Practices Document to communicate our human rights commitments and responsibilities, including explicitly prohibiting child labour and forced, bonded or compulsory labour or any other form of modern slavery in our operations and supply chains. The Board endorses each of the Australian Securities Exchange (ASX) Corporate Governance Council's Corporate Governance Principles and Recommendations(ASX Principles). . He has been involved in start-ups, mergers, acquisitions and major change programs. Our commitment is reflected in ourCode of Conduct and Ethics[PDF],Human Rights Policy Statement[PDF]and ourModern Slavery Statement[PDF]. Our Supply Chain Assurance program, launched in FY18, has a clear focus on six key risk areas: This program helps us understand how our suppliers are producing the goods and services we pay them for, and to make sure they comply with Qantas'Supplier Requirements (PDF). "And then what they do is, they play one group of pilots off another group, and essentially threaten to take the flying a group of pilots is currently doing and give it to another group of pilots.". Learnabout how we're managing our climate risk by enhancing our understanding of the physical and transitional risks, as well as emerging opportunities that may arise from a changing climate. As cancellations and delays threaten Qantas's reputation with customers and its budget faces challenging conditions, can the airline turn things around? Join Qantas Frequent Flyerorsubscribe to Red Email today. Andrew moved to Australia in 2005 from New Zealand where hed spent thirteen years with Air New Zealand in various executive roles. The strong financial position means the Group can reinvest, particularly in fleet and customer experience, as well as rewarding employees and shareholders. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Third, any lucrative business will attract new competitors. We provide high-quality papers covering a wide range of services. A Whistleblower program is an important element in deterring corrupt, illegal or other undesirable conduct. Unless they accepted Qantas's terms, it warned: "We will be left with no viable alternative but to have [the] flying performed by a new employment entity that can provide the cost base we need.". Prior to joining Qantas, Rob was a Partner with Bain & Company in Los Angeles and Sydney working across multiple industries, with an emphasis on media, technology and telecom businesses. What went in the back should have gone in the front. Qantas provide an opportunity for the maximum number of shareholders to attend an Annual General Meeting (AGM). Program management and oversight is a University-wide responsibility that calls for the active involvement of executive . Immediately prior to her appointment as Chief Customer Officer, Vanessa was the Executive Manager of Sales and Distribution with responsibility for the airlines revenue through all sales channels including key corporate and agency accounts. The drivers of this result were consistently strong travel demand, higher yields and cost improvements from the Groups $1 billion recovery program that is nearing completion. Qantas takes the challenge of human-induced climate change very seriously, as recognised in the release of our GroupClimate Action Plan (PDF)in 2022. 148 0 obj <> endobj 172 0 obj <>/Filter/FlateDecode/ID[]/Index[148 45]/Info 147 0 R/Length 108/Prev 929664/Root 149 0 R/Size 193/Type/XRef/W[1 2 1]>>stream Since 2007, our . Qantas makes no apologies. However, the veteran pilot who held voluntary positions with the pilots' association for a couple of years is dismayed by Qantas's approach to industrial relations. He has also been a press secretary and senior political adviser to various Australian political leaders and Ministers and worked as a journalist in newspapers and television in Australia, the US and UK. Opens in new window. /`B4zI *9@/dp&u{I2{?$}MdxySCER:s MEa8dO/jS=)h2yw?O-FO_yu vD&0%\*+pE`1cu[ @rJZRtahpEVyJrx hTIbK),\8} ,9r{(,sujS`A@yB+K2Qt9 The findings showed Qantas had similar instances to the national workplace averages but we want the Qantas Group to be significantly better than this. We continue to learn through collaboration and shared experiences to make the system better. The CHESS has responsibility for strategy, policy, systems oversight, monitoring and corporate governance over operational risks of the Qantas Group. You will lead the delivery of risk management improvement projects as well as provide risk advisory services to enhance risk management capabilities, culture and awareness across the Qantas Group. Likewise, bullying or any form of occupational violence in the workplace is not tolerated. _W+ Last year, Qantas proposed a new agreement to its international flight attendants that involved significant and deeply unpopular changes to rosters and other conditions. This policy outlines the expectations that the Council and University Executive have with respect to risk management, and to ensure management can demonstrate that risks in all parts of the University are being identified and managed in a way that is appropriate for the business environment and objectives. Across Australia and around the world, millions of people rely on the Qantas Group to take them somewhere. Likewise, the existing competitors are likely to intensify their competition to either increase their market share of maintain their competitor advantage. Prior to joining the Qantas Group in 1999, Mr Evans held a number of corporate finance roles with Caltex Australia and KPMG in Australia and the UK. Mr Finch has more than 25 years legal experience in Australia and overseas, joining the Qantas Group from the leading Australian practice of Allens, where he had been a partner specialising in mergers and acquisitions, equity capital markets and general corporate and governance advice.
