You can also set up Clipper on your phone through Apple Wallet. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. This means we couldnt process your payment for automatic reloading. Cash value and transit passes are not interchangeable. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. You can order a card and value online but note we can only mail cards to domestic addresses. The tag will not register if you place your device or card too low or high on the screen. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). There are three seating classes on the Victoria Clipper ferry. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? Clipper is a regional transit card that can be used on all transit in the Bay Area. If your card is registered, contact us so we can block your card from further use. You can use cash value on all transit systems that accept Clipper. Your mobile wallet will display purchase options for your selected Clipper card. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. It depends on how you buy your pass. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. Your session is about to expire due to inactivity. My transit benefit program told me they sent you the money. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Otherwise, you will be logged out automatically. The terminal is located on Alaskan Way at Pier 69. New to Clipper? This page includes Using Clipper on specific agencies. What Clipper services are available during the COVID-19 outbreak? Make sure you always have a current email address on file. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Discounts; Where to Use; Follow. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. [email protected]. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. What is the difference between a limited-use ticket and a Clipper card? You will select your seats when making your booking and may choose between the lower or upper deck. Choose to stay logged in or to log out. 2,123 Reviews. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. Select "Transit card" and "Add Clipper card". Requires iPhone 8/Apple Watch Series 3 or later. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. If you want to ride, you will need to tag again. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Outdoor Activities, Tours, Boat Tours & Water Sports, More. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Credit card charges are processed immediately. Please submit all travel cancellation or change requests through our Contact Us page. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Visit clippercard.com and buy online. What if I buy a new 31-day pass before my current pass expires? Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Was I supposed to activate it somewhere? See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. Yes, you can use the Clipper app to manage your account on your phone. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). As others have said, it's RFID interference with other cards that's likely the problem. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Purchase at various retail locations , including BART and Walgreens. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Should you want to change your booking in any capacity, a $15 USD fee will be charged. #16 of 92 Boat Tours & Water Sports in Seattle. The outside viewing deck does not have reserved seating. Registered cardholders can report lost, stolen or damaged cards and request replacements. Muni offers several ways to pay your fare. Yes. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. All rights reserved. If you forget to tag off, thats the fare you will pay. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. This is different in the phone environment. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. A single beep and a green light means you paid for your ride. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Please have your vaccination card or a photo of it ready in the event you are asked to show it. How do I add value to a Clipper card on my phone? You can also add value through the Clipper app. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. This page includes how to tag, card issues, and visitor info. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. "It's overwhelmed our ability to process the applications." We will send an email to confirm that you have updated information in your account. What happened to my order? Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Weekly and monthly passes are not available. You can use our automated phone service 24/7 to check balances and pass expiration dates. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. The garage offers parking forONLY $10 per calendar day! 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! BART. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. We recommend arriving at least one hour before your ferrys departure. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. Clipper on your phone. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Your 31-day pass becomes active the first time you use it to pay a fare. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. Pay With Getting Started. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Cookie Notice All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. We offer a variety of discounts as outlined here. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. Reddit and its partners use cookies and similar technologies to provide you with a better experience. No, every rider needs their own card or device (phone or watch) to pay for fares. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. Seniors age 65 and over get62.5% off with a Senior Clipper card. 4 yr. ago. Find your service: AC Transit. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. 213-204-2900. Account Management. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Registered cardholders can report lost, stolen or damaged cards and request replacements. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at [email protected] or 408-920-5335. Your session is about to expire due to inactivity. This is just another barrier to transit: an opaque payment system. 2020, Metropolitan Transportation Commission. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. If you do not hear any beeps or see any lights, your card may be defective or damaged. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Privacy Policy. No notice, even though they have my email? To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. But if you tag off, Clipper will return the difference of $6 to your card. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Many transit agencies offer some type of 31-day pass for your convenience. Discounts; Where to Use; Locations . Limited-use tickets are not available on phones. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. Otherwise, you will be logged out automatically. Select Clipper card and follow the instructions to add a card and load value. Email: [email protected]. Can I get reimbursed? If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. Please enter the ages for all children 18 and under. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. Enjoy the convenience of booking the entire trip all at once. Learn more on our luggage policy. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. Bicycles are stored on the outside deck subject to the elements. Hotel Package: Non-refundable within 4 days of travel date. No. What does it mean to pick up my value and why do I have to wait to do it? Includes travel to any of our destinations with activities or hotel stay or both. This page includes balance protection, online accounts, and card cancellation. This page includes How RTC cards work, accessible information, and using Clipper equipment. Q&A: Highway 101 express lanes opened Friday. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. It is charged for those who enter a station, ride a train, and then exit the same station. Loading Value and Automatic reloading. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. You can use them to load and reload cash value and passes and take advantage of any available transfers. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Fares are based on distance traveled. This site is protected by Google's invisible reCAPTCHA. Indeed! Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. Clipper on your phone will not unlock a bikeshare. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. To find the cost of a particular BART trip, use the BART Fare Calculator. For iPhones, theantenna is in the top third of the phone. Report a lost, stolen, damaged or defective card and discuss replacement options. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. You will only need a valid passport (or other valid travel document, see below) to enter Canada. If you have an 8 ride pass, your rides will expire in 30 days. Choose your payment method and complete the order. HVD applies only to BART rides. Choose to stay logged in or to log out. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Includes one-way or round trip travel via the Clipper ferry. Vista Panoramic Upgraded window seats in Vista Class. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Try tagging your card again. See the Apple Pay How-To page for more details. However, there are 3 Clipper vendors at SFO. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. Find out about Clipper cards, visitor and monthly passes, rates and discounts. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? I loaded value online, but when I tried to use my card, it wasnt there. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. We will send an email to confirm that you have updated information in your account. Clipper is now available throughApple Pay and Google Pay. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. New to Clipper? Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Am I reloading this wrong online? . In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. My card shows it was cleared month ago but the card is saying it doesnt have enough money. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Can I get a card at an airport? BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). To provide payment, log in to your Clipper account and edit your Primary Payment method. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. Please visit theUS Homeland Security websitefor more information. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. I have loaded a lot of money on a clipper card through the website months ago. And you can do it anytime. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. Key Clipper information translated to Spanish. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. Call (877) 878-8883 to order from a Customer Service Representative. What happens if I tag on, but I change my mind? Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. 877.878.8883. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. There is a 50 cent surcharge per trip for paper tickets. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Need help planning your trip? Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? When does the new 31-day pass become active? I'd like to plan my visit to the Bay Area in advance. Use your Clipper card on all Bay Area transit systems, including Muni. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Thank you! Key Clipper information translated to Spanish. All rights reserved. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. What is the maximum amount of cash value I can load on my Clipper card? A little work up front helps you save money. Otherwise, you will be logged out automatically. Be sure to review the paper ticket fare chart at the station. Ticket Central. Transit Agency Tips. Please plan accordingly and allow sufficient time. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. Skip the side navigation menu and go to the main content. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. I'm visiting the Bay Area. All FRS Clipper employees and crew are fully vaccinated against COVID-19. You may also bring other food onboard, but no outside alcohol may be consumed onboard. BART is primarily selling paper tickets from the vending machines. While Clipper is used to pay for BART, it is not a BART product. Children from countries other than the US or Canada will require a passport and possibly a Visa. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. The Go Pass is valid for the calendar year until Dec. 31 at midnight. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. To provide payment, log in to your Clipper account and edit the payment information in My Profile. This might take a few seconds. Privacy Policy. On our international route, the Victoria Clipper V also offers onboard duty-free sales.

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