LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Find out what repairs we can change you for and what is included in your rent. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. All rights reserved. Contact your council if youre not sure. Crawley Borough Council. Hotjar sets this cookie to identify a new users first session. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. If you are a tenant, please report your non-emergency repairs online. Report a repair online for your home. Thank you for your patience. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. You can request a repair to your council property to fix an urgent problem. These include: You might need your councils written permission for work you do. If you think your new home does not meet the letting standard, email [email protected]. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. Crawley Homes has implemented a new housing IT system. Content and site Copyright Crawley Borough Council 2020. My flat was repaired in time for my childs birth and I received rent refunds and compensation. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. Next . You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. This category only includes cookies that ensures basic functionalities and security features of the website. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. null. Emergency out-of-hours repairs. *Contract type: * See about the role. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. Our team works to improve housing conditions for tenants renting privately in the borough. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. Call-off contract under t. Search. These may subsequently be treated as a complaint if we dont deal with the original request. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. This decision was taken with regard to the following section of the Freedom of Information Act 2000. Report an empty property. For further information and guidance see Bogus callers and phone fraudsters. A stopcock is a valve for turning the cold water system in your home on and off. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Apply for HMO licence. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. . Hotjar sets this cookie to detect the first pageview session of a user. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. Our housing in Havant. This cookie is used to store the language preference of the user. The council should repair any damage caused by maintenance or building work. Completion of the Stage 2 review concludes our complaints process. It will take only 2 minutes to fill in. Leaseholders and Freeholders . Renovation loan can be awarded up to 8,000 to meet the cost of renovation works. Crawley Borough Council. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. Confirm Password *. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. All rights reserved. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. You should get several weeks warning of any work needed. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. All rights reserved. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area To help us improve GOV.UK, wed like to know more about your visit today. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Please provide as much information as possible about your complaint. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. But opting out of some of these cookies may have an effect on your browsing experience. February 27, 2023 alexandra bonefas scott No Comments . . These include: Rent enquiries including difficulties paying your rent Mutual exchange. Contact a solicitor experienced in council housing disrepair claims to find out more. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. Special circumstances for accepting a review after 1 month has passed may be considered. 590 requests. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. This category only includes cookies that ensures basic functionalities and security features of the website. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Contact us if you cannot make an appointment on 020 8379 1000, or email [email protected]. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Crawley Homes has implemented a new housing IT system. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Council news, community updates, local events and more. These cookies track visitors across websites and collect information to provide customized ads. Your council must find you somewhere to live while work is carried out and pay for the cost of this. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Visit us. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough.
