If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! If you are looking for fluffy towels and a 5 star experience this is not your place. I got nothing. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Having booked online, I would have expected an email letting me know. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! | Read 61-80 Reviews out of 267 Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. Absolutely shocking customer service. I use both the free weights, machines and also classes. Staff are really friendly but could be more helpful to newcomers. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Anyone can write a Trustpilot review. | Read 101-120 Reviews out of 262 Dreadful management of memberships Id avoid this company and invest elsewhere! You can never get a response from customer service. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. They are now pursuing me for 234 claiming I never cancelled. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Join the 270 people who've already contributed. Staff are mostly friendly and it's well worth a visit. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . I've had an amazing time going to this gym. The gym in Luton in Parkstreet are forever changing staff . There were a lot of guys when we went waiting outside. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. Your experience matters. The staff are more interested in their weekend plans than theirmembers. Absolute disgrace of a place rude obese staff. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Huddersfield gym- horrible service, old gym equipment. All rights reserved. When it comes to growing a business, reputation is everything. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Understandably very angry!! Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. Fuming to be honest. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Good equipment. You buy cheap equipment and take months to repair broken ones. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. so you can relax after your workout. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Submit an enquiry or refer a friend to truGym today! Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. trugym customer service. Companies can ask for reviews via automatic invitations. It would also be good to have some hit classes in the morning at 6. False advertising! Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. How many stars would you give TruGym? HiPlease accept our sincere apologies for the negative experience you've had with truGym. Good luck TruGym you are going to need it! Find out how we combat fake reviews. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Required fields are marked *. Worst customer service ever have not had one reply to my messages or calls!! We also ensure all reviews are published without moderation. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Staff on the phone where rude and abrupt and not helpful at all. I appreciate that it is a budget gym and the range of equipment is adequate. Your cars are not safe! A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Verification can help ensure real people write reviews about real companies. The showers and changing rooms are always clean and warm. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. Companies can ask for reviews via automatic invitations. One good search would have warned me but I was dazzled by the google and facebook reviews. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Your experience matters. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. 2023 Trustpilot, Inc. All rights reserved. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. No on-duty lifeguard (is this actually legal!!!). On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Companies can ask for reviews via automatic invitations. The staff are friendly and the gym is very tidy. the recent cctv cameras introduction is also not only bothering me but most of us who cover. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However I have a major issue with the classes that are run as well as the management of the club. trugym customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Do you agree with TruGym's TrustScore? AVOID LIKE THE PLAGUE. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Join the 271 people who've already contributed. it's never the same amount and do not expect any sort of customer service! I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Cancelled after one year membership. Finally. Friendly staff. Absolutely the poorest new customer relationships ever!! Very shocking, and it looks like I'm one of many many cases. We use dedicated people and clever technology to safeguard our platform. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Poor customer service and conflicting information provided by staff! I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) How many stars would you give TruGym? Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Management ineffective and ambivalent. Anyone can write a Trustpilot review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. CON's / The gym is a mess! Completely recommend this gym for any women that are looking for a great gym for good value for money. I went a few times a week and they were welcoming and a great bunch of people. The evening staff are very welcoming and friendlly. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. We also ensure all reviews are published without moderation. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Find out how we combat fake reviews. From my experience and many others on the web they dont respond. My contract expired and I cancelled my membership. Author: Stephen Greet, Co-founder. Verification can help ensure real people write reviews about real companies. The gym had closed down suddenly in November 2021 and hasn't provided a refund. So far, an excellent option for a gym considering the membership prices are cheap. Great equipment and when broken is fixed quickly. It goes against our guidelines to offer incentives for reviews. No warning, no contact via letter or email. TrugymStop taking payments from new customers when you know full well that you are closed !!!! I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Awful showers. How many stars would you give TruGym? Contact your local truGym via our online contact form. For example, you can easily set up automatic payments, so you're never late. Very clean with a good atmosphere and equiptment maintained to high levels. However, you are likely to be ignored. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Verification can help ensure real people write reviews about real companies. Les Mills instructors are required to complete updated training twice a year to remain accredited. We also ensure all reviews are published without moderation. For businesses Categories Blog. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. I paid for a year membership and at that point had several months left. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Very unprofessional! 2023 Trustpilot, Inc. All rights reserved. I am still waiting for a refund and the information about the instructors.. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. In reality this was my experience. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. I email head office never got a reply. Fantastic facilities. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Gym was great but suddenly closed down with little more than a note on the door. I am very disappointed that you have emailed me as a new member. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Join the 248 people who've already contributed. 0 star! The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. 2023 Trustpilot, Inc. All rights reserved. They put on load music then procede to shout over it. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. Find another gym do not get involved with them. All rights reserved. False advertising! I was paying double on a different gym and was always having problems but this is miles better. Its hard to believe this is actually a trading company (for now!). The TruGym in Uxbridge closed without warning and were still taking payments AND bookings.

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