The repair tech said the LG compressor was shot but not worth repairing. I gave Sears a call which they charged me $100 again to get their service tech evaluation on the refrigerator failure and they gave me an appointment a week out which turned into two weeks before a tech was able to see and repair the refrigerator. Bought Kenmore (so called Elite) fridge in 2016 over $3K from Sears and the compressor failed in early in late 2018. Lost 7 batches of food, main board replaced twice, fan unit replaced and compressor went bad. My $3000 kenmore elite made by LG purchased on july 10th 2016 failed on June 26th 2020.Ineleigible for recalls or class action, LG would not recognize their roll in the manufacturing defect and I am left with nothing, no recourse. I called the corporate office this morning and was sent back to the same customer service number. 2 Pack Refrigerator Spring For Kenmore Elite Compatible With 795.741053.010 795.71063.011 Counter Clockwise Wound Door Repair French Heavy Duty Steel. Have to wait until the 19th for another tech to come out to "diagnose"issue and of course he will have no parts so that means more part orders and waiting for the next available appointment. I would like to join the class action law suit against LG faulty compressors. I have an LG 3 door refrigerator that is 3 years old. Obviously, we had to spend another $2400 for a new LG as the Kenmore is now a "permanent fixture" in the garage.Thank goodness I bought a Protection Agreement, so the major frustration is that this situation has gone on for almost 6 months. LFXS24623S about 4 months later the Ice Maker stopped working and was replaced. The compressor is not running. 3 months without a fridge! Kenmore Elite with LG technology. facebook; twitter; Liked Your Experience? Still waiting for parts and unit to be repaired. Was told by LG that the company (which they referred) I called for repairs was not an LG authorized company. Model # 795.79044.310. Sears will said they would not honor replacement cost of compressor because Sears service tech did not repair. All lights work, water dispenser works, but not cold. Model # 795.72043.110. Bought and installed new from Sears in 5/17. Called 3 different numbers as one person referred me to the next and the next and the next with no help at all (1wasted hour). Kenmore do warranty for only one year because they know that they are going to stop working. We purchased a Kenmore Elite Grab-N-Go refrigerator in November 2015. The Refrigerator started working again some time later, but has now failed again. Model ELITE LG My Repair & Advice. LG needs to be investigated thoroughly. PLEASE CONTACT ME! This unit is made by LG. He passed away three years ago and now Im having to deal with the compressor going out on the Kenmore. What??? You are an example of one of those people. Now we're reading that LG/Kenmore is supplying faulty compressers for this refrigerator when manufactured. If you have had a similar experience. Hello we purchased a Kenmore Elite model#795.72489.410 it stopped cooling,making ice,or freezing I had 3 repair person came to our home and diagnosed a bad Compressor, they all told me it had a 10 year warranty. Warranty is a miscellaneous failure of a component covered by Warranty Contract and a Recall is a mass failure of a Component(Linnear Compressor). I bought it in 2014. I went thru cleaning vents in back, resetting Refrig per instructions. We went out and purchased a new refrigerator. Orders parts, parts come in 3 days, takes another week to get technician out to fix it. We purchased our Kenmore Elite in June 2017. This LG model compressor is defective and the local appliance repairman refused to service it because of its faulty nature and history of lawsuits. I have a warranty but they will get back to me within 2days. yes I said 2days.so what am I supposed to do in the meantime. I have always had GE Products. Terrible service and cost from Sears. Someone needs to be held accountable! Oder coming from my refrigerator. We were told this is a bad compressor by LG. I cannot afford the repair or a new fridge and 2,800 down the drain apparently! On Dec 14 the temp started to climb . 36mo to pay off. Called Sears for service, they no longer service my area after my extended service lapsed in 2020. Not knowing how long the new compressor would last, I bought a Whirlpool refrigerator. The compressor motor was very loud. The Kenmore Elite 30.6 cu. I purchased model number 795 74025 412 on October 3rd 2018, for $2000. I have model number LMXC23746S. Refrigerator stopped cooling on August 28, 2020 while still under warranty. It is not working. I remember when the Sear's Warranty Service Department had agents that talked to the customer to get an idea regarding the problem, and the Repair-Tech came to your home equipped to repair the appliance on the same day. I need your advice about Kenmore Elite refrigerator troubleshooting.The F1 error usually means the control board freezes up and the freezer doesn't. You can . We went on vacation and came back only to have to through out all our food. Friday, November 5th was the first available date. The food heated up and I have thrown everything out as it could be dangerous to consume. In April 2015,we purchased a Kenmore Elite Grab n Go refrigerator. Two service appointments were set up and no one showed up the latest being this week. We were happy with this unit until now! Original review: Jan. 19, 2023. I think they knew exactly what was going on and I am ready to fight for what I think is right. They said we had the door open too long the day prior. Since last visit no longer dispensed ice or water and makes loud noisethese last 3 are all new since last tech visit. Another year later and we are having the same issue. Ive lost food and now I do not have a refrigerator due to the financial burden this has put on me. I do not think that 22 month of used is he live time fort that part. Not sure I'd purchase anything from Sears. ft. They know they are faulty and should be replaced or repaired for free, I have a kenmore elite. BS. A&E sends same repair man to my house without the part and says LG only assigned an assessment call. November 2018 it just stopped cooling. The year before that we had to have the compressor and evaporator replaced along with a repair to the ice maker, losing a vast majority of our food in the process. Why is LG allowed to keep putting these faulty compressors into any product? LG is willing to fix it per our repair serviceman but Sears is unwilling to release the serial number so LG can authorize a work order number. Worse encounter appliance wise I have ever been a part of. Where is the circuit board? We bought a Kenmore side by side refrigerator in 2020. Have photos. He suggested we buy a "back-up" fridge to keep in garage for cases like this, as refrigerators are not made like they used to be. Lost all of our food. ft. French Door Bottom-Freezer Refrigerator - Finger Print Resistant Active Finish ssin: 04674015000P, salescheck: 093002073989. purchased on September 16th, 2016 and delivered. I also missed the deadline for the lawsuit. Kenmore Elite Refrigerator model 795.74023.411 Bought Kenmore Elite refrigerator model 795.74023.411 on 1/8/2016 for $2599.99 on 6/4/2020 it stopped cooling. Thank God we have a home warranty! I bought a Kenmore Elite refrigerator. He also said that since Sears has to replace the compressor since it is under warranty, they overcharge on the labor to offset it. I am stating this as I was called to renew the warranty on the refrigerator and a couple of other appliances including the TV. Would certainly like compensation not only for repairs, but for all the lost food. I never perchase anything else from Sears or Kenmore/LG. I noticed a lot of class action suits being started may have to sign up for one of those. Model # 795 74305 810. Please advise me on next steps. Looks like another class action lawsuit is needed for these Kenmore refrigerators (apparently shady LG parts STILL being used ! The local repair man said the replacement compressor would most likely fail in 4 years or less, and recommended I buy a new refrigerator. Last LG product I ever purchase. Nope, didn't have $ to get fixed. Since you paid for an extended warranty, Sears should . We have called Sears several times to get an earlier appointment, which they assured us was a possibility and were met with nothing but frustration. Really? Just learning about Kenmore/LG refrigerators. They got my money, for falsely pushing products that claim ( and are priced in line with) to be equal to or superior to the others lined up next to them in the store. I have reported to Maryland States Attorney for consumers. I have a Kenmore Elite refrigerator bought 3 years ago. Rrrfgghh, so I found a Kenmore customer support email, and sent them an email letting them know that they are falsely advertising and that they sold me a "fake feature" and they are not honoring what they sold me etc and are still lying to consumers. every time this happens the food in the upper part of the fridge heats up and all the food spoiles . Don't use either!!!!!!!!! Height: 66 in Width: 33 in Depth: 32 in. Is this refrigerator model in any kind of recall. Compressor died in June 2021. going to cost you $20 in fuel. And freezer food is thawing fast what a piece of GARBAGE. Repair would over $800, even with compressor part replacement covered. This refrigerator is 3 yrs old. It is less than 5 years old. Cost is around $1300.00, This is BS, anyone with suggestions. I called Sears customer service and scheduled an appointment for a tech diagnosis and repair on Friday, April 17, 2020. He suggested that I do not buy the LG and Samsung refrigerators and I agreed. I then called into LG trying to explain what is going on and the woman hung up on me. WARNING if you have this models with liner compresser and your food doesnt feel cold or your frozen food feels soft WARNING DONT EAT IT!! Howver, had to call Sears to come work on it June 2018. We agreed to go ahead with the repairs. According to plaintiffs, the problem stems from a defective linear compressor. Initially I was told the technician could not be booked until July 28, but thankfully I checked 10 times a day or more and was able to grab an earlier date due to a cancellation. Scheduled a tech to test it and the day before he arrived, the freezer completely stopped cooling. I had a repair person out and they said the compressor needs to be replaced and that is the cause of my refrigerator and freezer not cooling. model 795.73167.610 quit cooling on 8-30-21. That we should purchase a new refrigerator. Checked consumer reports as well. April 7, 2003. The compressor is not running. It comes with a 21 x 21 x 55 inches and a 7.5 Cu. The lady had a strong accent so it was hard to communicate with her, but she assured me the parts would be covered. Can't get an appointment for 3 weeks. Bought the unit June 2017 and a little over 4 1/2 years, no longer working. Tech advised me to dispose of refrigerator all together and never to purchase another LG, Kenmore, or Samsung unit. Twice the warranty person on the phone attempted to schedule a walk through to sell us a new AC unit. I should not have to pay to fix something you should have recalled Sears! When I did, I was redirected to Sears. The compressor failed July 16, 2022. They will replace the compressor but I am still having to pay $169 for additional parts and $431 for labor as well as the food I lost when the freezer quit! We purchased it again the following year, and again. I am extremely unhappy. Not only did I lose them unit but about $800.00 worth of food. I paid $3500 for this refrigerator. After 3 phone calls to Sears, over an hour of time & getting transferred continuously & speaking with at least 7 people, Ive been told different things & now Im told the parts wont be covered even though my written warranty says 7 years on the compressor. Called a bunch of appliance repair companies and had a few who asked for the model number and since it is an LG built, they did not want to come out and check it out. Purchased Kenmore Elite in November 2015 and it stopped cooling in less than 4 years. It is the compressor. The refrigerator just made 3 years old and has conked out. Good Lord, people RUN! I was told it is the compressor and that LG has now built a universal compressor for all their fridges but then this compressor will not work with existing control board, therefore it will also need to be changed. Does anyone know if the LFXS30766 model included in this? I am disappointed in the tech's repair service, the product unreliability, and the loss of spoiled food twice. That would be LG. Following year 2021 and now 2022 I have the same problem. We are still waiting for repair. Less than 1 year icemaker failed (jammed) was able to unjam, but this happened several times over the next few months until it totally failed after just over a year. I called sears and told them and they gave me another number to call, so I called and waited on hold for 30 minutes, I explained again about the fridge. I have a different problem my year and a half year old Sears/LG manufactured refrigerator. Most have 5 or 10-year warranty, but not my model #795.7249.11. Found out it only had a One Year warranty! Purchased LG Kenmore Elite refrigerator in July or August of 2013. Sears has TERRIBLE customer service. I just had the same issue as Jayme. First a compressor at under 2 years (which by the way took Sears 2 months to obtain a new part!) I owned for about 5 years. , then another compressor, then evaporator parts Twice the technician installed the parts and the fridge still doesn't work! I purchased a Kenmore Elite Tri-Door w/ door-in-door and exterior water/ice dispenser, Model 795-74033411. Everything stopped on my unit and it does not look like LG or Kenmore or Sears are going to do a thing about it. Paid $89 for service charge. Which happened a few months ago. Called sears, where we purchased the unit and they didnt have anyone available to come look at the fridge for another week! So far I don't have any issue with LG tech support, my case was handle quickly with one phone call and it did not cost me a dime. I will be waiting on your response. Sold as the top of the line Kenmore fridge for $3000. My experience is similar to others. Our 4 yo LG side by side died due to faulty compressor. Compressor went out Nov.20, 2019. I can see why now. Model #785.7404.410. Finally my Mom, found a private technician factory trained, who came over and assessed the fridge, and found the compressor broken with a potential water leak. We bought an LG french door and 6/7/19 the compressor went out. Now 4 yrs later ime paying more for a crappy Refrigerator. Is he kidding. What scam on the American Consumer this has become. then the ice maker has stopped working and now it is throwing another code f dh and shuts the water dispenser down. We requested a second visit, the same tech showed same story about the bad parts, this time I asked him again hiw can all these parts failed at same time. Four years later, in July 2021, it completely quit cooling. Ice maker went out within 2 years. Bought a Kenmore Elite Refrigerator 795-74033.411 approx. Because the fridge is still under warranty in order for the parts to be covered I was told a Sear Technician needed to diagnose it. I am highly disturbed by this. A compressor is the central component in any refrigeration unit, whether it be the the refrigerator in your kitchen or your automobile's air conditioning. This week I came home and found water dripping from the ice dispenser. Most common Sears Kenmore Elite refrigerator parts that need replacing. We purchased this item from Sears 5/2017. We went ahead and confirmed that date. The whole inside of the bottom freezer draw forms a layer of ice. We spend a lot of money on their appliances and this is how they treat us? Purchased a Kenmore (LG) 4 door refrigerator model 795.72493.611, November 23, 2016. DO NOT PURCHASE this refrigerator. The Class Action Lawsuit refers to when a group of people win a lawsuit against a company over the damages they have suffered due to the carelessness of the company. I bought my Kenmore grab and go refrigerator in 2016 pair 1600.dollars for it and now 3 years later it has quit completely. . I am beyond frustrated with Sears. How do I convert my Kenmore Elite into an LG model number to see if my refrigerator is included in the class action lawsuit? Call Sears they would be able to ilook at it in a month. He did see notes regarding the seriousness of my situation. Refrigerators should last more then 2 yrs. For nothing! I hope you all lose your shirts when the consumers get done with you. Without a refrigerator for a month???? So it appears that the $2600 refrigerator becomes useless after either 1 or 2 years. Is there anyway we can get some money back towards another refrigerator? Purchased a Kenmore Elite in December 2018. All purchased at Sears. I'm back to square one - stuck with a lemon that still doesn't work, and it will be 2 weeks for anyone to come back to diagnose properly. I spoke to a local repair shop and they've seen nothing but issues with the linear compressors. I have read so many with the same experience! (4 The defect CODE shows on the Refrigerator and Freezer Display. When asked what do we do to feed our family of five until then, we were told "we can give you a curtesy $!20 to refund the food loss." Ill never deal with seers series home warranty seers home services as soon as my contract is up. The best way to find parts for Kenmore / Sears refrigerator model 795.72063112 (79572063112, 795 72063112) is by clicking one of the diagrams below. Two weeks. I purchased a Kenmore Elite refrigerator in January 2017 which just over 3 years old. There is a class action lawsuit inquiry that everyone needs to sign up for. Model # 795.72043.110. !.411 and. Fridge stopped working and I called customer service 888 536-6673 and was told by rep Carmen that due to recall and class action lawsuit if the problem was the compressor which has a 10 year warranty I would only be charged a $129 service call, the compressor and its installation would be free of charge. Can't believe they are getting away with this issue. Model 795.74025.411. We have been living with no refrigerator for one month. $600 worth of fresh/frozen food; Sears sent repair tech out today, charged $109; he admitted he knew it would be compressor, but would not have one for 2 -3 weeks "if we are lucky". Im so disappointed in the model.. Share the good news, like us, and tweet. Purchased an LG made Kenmore elite in Feb 2017 and it lasted until May 27th of 2022. Last LG appliance I will buy. We purchased KENMORE ELITE REFRIGERATOR IN 2016. I contacted Kenmore and was given the run around resulting in more stress, disappointment, and anger. But Kenmore still out them in their frig. The first is model# 596.72003016. Sears Tech came out charge $99 for the service call and changed compressors, stated they have design issues, I expect this to happen again. Only part is covered under warranty. Ill never buy another Kenmore or LG product. For labor. Serial # 709kr00501. I don't have this kind of money to spend a a repair. Cannot reach Sears or the manufacturer.
