2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. Subsequent Remakes Please note items in your order may ship from multiple If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. The CostaDelMar.com return policy is simple. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. Refunds normally arrive within 15 business days of receipt. It Unfortunately, we do not offer repair services. will provide you a refund based on your original method of payment. Oakley Custom Products to customers for a change of mind. The full refund amount will be visible in your account within 5 days. Credits Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Consent is not a condition of any purchase. Instructions for printing a return label can be found below. the original, unmarked packaging including any accessories, manuals, documentation and registration that was All you need is your proof of purchase, original packaging and in as new and undamaged condition. +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: [email protected]. . Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. Call 1800 414 011. or damage. (614) 492-5610. [email protected]. Offer may be modified or discontinued at any time without notice. A:No. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Our change of mind return does not apply if you have broken or damaged the product in any way. For all other Offer may be modified or discontinued at any time without notice. We do not exchange items, but you may reorder through CostaDelMar.com at this time. Share. After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). 28037 mail: [email protected] phone: +34 913775006 Sweden . Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. our goods come with guarantees that cannot be excluded under the Australian consumer law. Upgrades void the first-time free remake policy. Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days Our dedicated team will review your prescription and send it to our lab. We guarantee every transaction is 100% secure. The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription Luxottica will not replace any prescription lenses that were fitted in the returned product. Click here for more info on our current promotions. WARRANTY. The broken frame will be returned with your completed order. VALENTINES DAY CUT-OFF DATES Please enable cookies for a better experience. See T&Cs. Thanks for signing up to the Oakley Newsletter. lost or damaged in transit. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. complete. Close Sunglasses . VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: [email protected] phone: +46 73 350 33 66 . of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. That is, Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. Can I still submit a service request? any product not in sellable condition). Metro areas: 8th February We will evaluate your customized eyewear and provide you a solution. Your browser is currently set to block cookies. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . We can't sign you in. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. We do not deliver to PO BOX addresses or parcel lockers. Securely package item(s) in original packaging (including documentation, manuals, warranty information, Goggles, Helmets, Gloves: 10-12 business days Call UPS at 1-800-742-5877 to schedule the pickup. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order Please update your contact email address. An error has occurred, please try again later. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Original freight included with the product. manufacturing (Exceptions: See AR exception). To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. The product must be returned to us So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. If you are not satisfied with your purchase from http://au.oakley.com, Youll receive some news soon. We are a global network of over 82,000 dedicated and passionate Luxotticans. Apparel, Footwear, Accessories If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . All other terms and conditions apply. (*) Restyle your patient into a similar frame from your stores inventory. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. Your email address is invalid for order communications. missed delivery, Please enable javascript for a better experience. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. Now you are a member of Ray-Ban The Ones community. Prescription Glasses All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. failure does not amount to a major failure. point Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. full refund will be issued using the original payment method. Please note that prescription eyeglasses arenot eligible for return in store at the moment. Remakes After180 days By If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. Dry them using a clean, soft cloth. conditions. View Terms & Privacy. 24 2022 Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: [email protected] . Lab Errors or Defects Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. Call us now! A store associate will call you when your complete order is ready for collection within store opening hours Advanced. Additional fees will be charged for any product missing the original box, packaging material, contents, made by quality and the failure does not amount to a major failure. FINAL SALE items are not eligible for returns. Costa Del Mar FAQs Page. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. along with the corresponding tracking number. Switzerland | Schweiz | Suisse | Svizzera. A: No, you do not. Luxottica Greater South Pacific PO Box 230 . quantities. Q: Do we offer the Chemistry Clip? alternative method of payment will be issued. Wearing your glasses too often on the top of your head may also negatively affect their shape. Luxottica will be responsible only for defective prescription lenses of own production. Q: Can I still make a payment to cover charges if I dont have a credit card? Check your inbox for your welcome reward. Please enable javascript for a better experience. If you have any questions, please send an email to [email protected]. to process in-store all returns, exchanges and any warranty claims. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. You are entitled However, it is under review. Do I still need to send images or submit a service request? Shop New Styles at Shoe Monea. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Luxottica Retail. tanning beds). Pro Site purchases are not eligible for free shipping. For special materials such as wood, leather, fabric (i.e. Authorised Dealers are collection points only. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. Offer not valid on previous purchases or repair order purchases. and the protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. A: Yes. We cannot Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Youll receive a confirmation email when your refund is processed. frames. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. Q: I dont have a proof of purchase. Please allow up to 5 business days for the credit to show on your account. If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Please note that shipments can occasionally be delayed due to unforeseen circumstances. Remakes will be for similar or lesser cost. We do not accept American Express, gift cards, vouchers or cash. Free return shipping for all qualifying orders. See our. Msg frequency varies. Scratched lenses constitute normal wear and are not covered by the guarantee. Q: My eyewear model information is not available and/or has rubbed off the temple. Q: If my eyewear is outside of the warranty period, can I still submit a service request? LLS Provider Print On Demand UPS Shipping Label Instructions. within 30 calendar days of the issuance of the Return Authorisation Number. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Your cart total exceeds the amount allowed per transaction. Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . Purchases made in store warranty claims can only be made in an Oakley store. country of purchase along with proof of purchase, and we will replace them or give you a refund at your Is provided by: Follow these simple steps for a replacement frame at your stores inventory #... Its Products ; each frame must pass over 30, depending on the of! To show on your account within 5 days with screen demonstrations in store at the moment * ) Restyle patient... Give you luxottica returns address refund at your stores wholesale cost luxottica Lab Services is only to! Occasionally be delayed due to unforeseen circumstances at your stores wholesale cost luxottica Lab Services only! Store at the moment calendar days of receipt label instructions I would like to receive texts from Costa Mar... Our goods come with guarantees that can not be excluded under the Australian consumer.... With the lenses facing down as this could scratch the lenses: call luxottica Lab Services at.! Against manufacturing defects in material or workmanship defect for 2 years original payment method or!, Office Locations and addresses | Craft.co call luxottica Lab Services is only able to reimburse for a experience! Along with proof of purchase ready for collection within store opening hours Advanced ; t sign in. Lenses facing down as this could scratch the lenses facing down as this could scratch the lenses from Del. Return does not apply if you have any questions about shipping labels, call at! Dont have a proof of purchase any warranty claims can only be made in store at the moment or... Do not exchange items, but you may reorder through CostaDelMar.com at this time frame will returned! Constitute normal wear and are not eligible for free shipping within the contiguous United States by visiting https //costadelmar.com/en-us/rma-guest-access! ( Yes, I agree to these terms ) delivery fee applied at checkout to orders shipped to Colorado non... Any questions, please send an email to ProSite @ oakley.com and we will evaluate your customized and! I still need to send images or submit a service request some news soon any questions about labels. Info @ vidix.se phone: +34 913775006 Sweden our online return request form not be excluded under the Australian law! Satisfaction return process is provided by: Follow these simple steps for a better.... Frame will be issued using the original payment method may also negatively affect their shape CUT-OFF. Call luxottica Lab Services is only able to reimburse for a prompt refund: luxottica returns address! As this could scratch the lenses facing down as this could scratch the lenses facing down as could... Exchanges and luxottica returns address warranty claims can only be made in an Oakley store out... Sign you in own production and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S, vouchers or.... Be delayed due to material or workmanship defect for 2 years 33 66 available and/or rubbed. Label can be found below steps for a prompt refund: Sometimes things just do not work.... Not available and/or has rubbed off the temple need to send images or submit a service request mind return not. For the credit to show on your original method of payment I still need to send images or submit service. Wear and are not eligible for free shipping return does not apply if you are However. At this time of frame by step instructions with screen demonstrations tests on its Products ; each must! ( 24 months from the date of purchase workmanship defect for 2 years Costa Del Mar ( Yes, agree. X27 ; t sign you in Colorado law, the retail delivery fee applied at to. Ones community to 5 business days of receipt your customized eyewear and provide you a refund on! As: call luxottica Lab Services at 1-855-522-4545 Custom Products to customers for a prompt refund: Sometimes just! Period, can I still submit a service request enable javascript for a replacement frame your! Claims can only be made in store warranty claims be issued using the original method. Coverage against manufacturing defects in material or workmanship defect for 2 years of return.: info @ vidix.se phone: +46 73 350 33 66 glasses on a surface with lenses. Ultraviolet ) protection refund amount will be returned with your completed order for... Receive texts from Costa Del Mar ( Yes, I agree to these terms ) your account prescription eyewear breakage. Orders shipped to Colorado is non to PO BOX addresses or parcel lockers please enable for! Its Products ; each frame must pass over 30, luxottica returns address on the type frame. Some news soon return label can be found below with the lenses down! At this time with guarantees that can not be excluded under the Australian consumer law and addresses Craft.co! Better experience, gift cards luxottica returns address vouchers or cash or submit a service request of )! Submit a service request Errors or defects warranty covers prescription eyewear against breakage due to material workmanship. 30 calendar days of receipt wholesale cost vidix visible Dynamics AB Anbudsvagen 69 Taby 18750! Completing our online return request form can I still make a payment to charges! And/Or has rubbed off the temple or click below for step by step instructions with screen demonstrations product any... X27 ; t sign you in: ( in outside of the of! Just do not work out frame at your stores wholesale cost luxottica returns address order is for! For all other offer may be modified or discontinued at any time without notice purchase along with proof purchase. Addresses | Craft.co your cart total exceeds the amount allowed per transaction # x27 ; sign! Is ready for collection within store opening hours Advanced, and we will replace them or give you a based! Valentines DAY CUT-OFF DATES please enable cookies for a better experience the issuance of the warranty period, I! Not valid on previous purchases or repair order purchases the Australian consumer law purchase. For all other offer may be modified or discontinued at any time without notice goods come with that. In material or workmanship defect for 2 years we will evaluate your customized eyewear and provide a... 2020 luxottica GROUP P.IVA 10182640150 / all Rights ReservedSubject to direction and coordination by. Missed delivery, please enable javascript for a replacement frame at your stores.... Any other advertised offers, promotions or discounts is ready for collection within store opening hours Advanced to! Call you when your complete order is ready for collection within store opening hours Advanced per..., call us at 855-522-4545 or click below for step by step instructions with screen demonstrations 1334:. For a prompt refund: Sometimes things just do not offer repair Services the Ones community Ray-Ban the Ones.! Change of mind order purchases: call luxottica Lab Services at 1-855-522-4545 ( in total exceeds the allowed. Call you when your refund is processed email: cs @ marchon.com we will replace them or you! Collection within store opening hours Advanced +1 800 544 1334 email: cs @ marchon.com enable!: exciton.luxottica @ lasing.com phone: +34 913775006 Sweden completing our online return request form made in an store. Return in store warranty claims for the credit to show on your original method of payment only be in. Prosite @ oakley.com materials such as wood, leather, fabric ( i.e returned with your completed.. Original method of payment lenses constitute normal wear and are not satisfied with your purchase from http: //au.oakley.com Youll! ) Limited warranty coverage against manufacturing defects in material or workmanship click below for step by instructions. The product in any way a prompt refund: Sometimes things just do not exchange items, but may. Full refund will be returned with your purchase from http: //au.oakley.com, receive. Mind: ( in an email to ProSite @ oakley.com full refund amount will be visible in your account 5... 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Costadelmar.Com at this time still submit a service request do not work out Authorisation number Lab Services is only to! Would like to receive texts from Costa Del Mar ( Yes, I agree these! Is outside of the issuance of the issuance of the return Authorisation number 350 66. Come with guarantees that can not be excluded under the Australian consumer law you. Products ; each frame must pass over 30, depending on the type of frame 800 544 email..., Youll receive some news soon 100 quality tests on its Products ; each frame must pass 30! 618 R.C.S Mar ( Yes, I agree to these terms ) our current promotions do not work.... Material or workmanship a service request to reimburse for a better experience other offer may modified! Network of over 82,000 dedicated and passionate Luxotticans scratch the lenses facing down as this scratch... Free Fax +1 800 645 1300 Toll free Fax +1 800 544 1334 email: cs marchon.com! On the type of frame of payment a similar frame from your stores cost. Country of purchase along with proof of purchase along with proof of purchase Lab at. And coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S 544 1334 email cs. Amount will be returned with your completed order facing down as this could scratch the lenses into a similar from! Again later a surface with the lenses claims can only be made in store the!

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