Access risk assessment and training resources in select markets. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. We are unable to deliver your trial. 586 0 obj <> endobj Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Experience the freedom and flexibility to customize your Unified package according to your business priorities. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops You asked for personalized proactive support recommendations to empower you to achieve more. Publisher: Microsoft. endstream endobj 1321 0 obj <>stream 0_{Ttqt)M hMo0 <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> [email protected] tg) Sorry, the email you entered cannot be used to sign up for trials. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C ) Youll need to buy proactive support credits for any MSFT engineer-led engagement. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). endstream endobj 1322 0 obj <>stream h The material included in the Catalog is manually searchable using service level, service type, and product filters. <> Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. 5 0 obj Please enter a work account for the best trial experience. Buy now. Get comprehensive support for your entire organization covering all your Microsoft technologies. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. 2 Available for an additional fee. Update research digest for November 2022. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. 7 0 obj When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. 2 0 obj 2023 Directions on Microsoft. h]k0G)[7\/5Z~5 This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. This consumption indicates the user preferences. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream All Rights Reserved. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. 9 0 obj Transform your most critical solutions for success in a cloud-first world and maximize your investment. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Find out how. Flex These recommendations are personalized for you. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). <> <> Update research digest for December 2022. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business The collaborative filter is driven based on proactive services consumed. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. <> Otherwise, register and sign in. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. You must be a registered user to add a comment. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. This consumption indicates the user preferences. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. %PDF-1.7 When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. The recommendations found on the Services Catalog page cover all content types and are personalized for you. <> 4 0 obj Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. endobj The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. 0 Source: WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you 1320 0 obj <>stream The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. stream *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Contact your local Microsoft Account Representative to get started. endobj As other Services Hub user consumption grows, recommendations will improve as well. <> Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Complex relationships between users and content will become clearer as proactive consumption grows. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. These recommendations include all content types and are personalized for the customer. 10 0 obj endobj Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. endstream endobj startxref Microsoft Support Services are a non-refundable prepaid service. Sharing best practices for building any app with .NET. WebEmail, phone, or Skype. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. By signing up, you agree to the Create a support ticket in the PowerPlatform admin center. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. The more content is consumed, the more diverse and precise the resulting recommendations will be. Proactive advisory services, faster response times, and escalation management for business-critical incidents. endobj Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). stream Vendor coordination. p[2 -^R)>~lfb:; _.! Supplemental Terms Microsoft Unified support model includes unlimited reactive support hours. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. hVkO8+H;T!Hv|3uHFI0]igdcr8. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate The third recommendation service uses a rules engine to provide proactive recommendations. 8 0 obj Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out We manage support escalations with select vendors to solve technical issues. WebCredits cover multiple vendors, incident types and service requests. |k|k? to set up a new trial account instead. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. WebUnified Enterprise Support Services Description . WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Question: How do US Cloud engineers compare to Microsofts? Learn Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Enter your email to start your free trial. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 1 Please see Microsoft Cloud Partner Program core benefits for more information. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. 3 0 obj The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Microsoft Unified Support - Built-in Proactive Services List. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Iqxf4W_j| P_$ The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. No account? Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. % WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. <> To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. endobj Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Microsoft 365 Message Center Planner Syncing . {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. These recommendations include all content types and are personalized for the customer. Bridge language gaps. If you've already registered, sign in. We're already working on setting up your trial. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Driving your success with Microsoft technologies. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. 25 ea Proactive Credits Proactive Credits . On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Your P is comprised of: The minimum contract price is $50,000. &30sa` With minimal proactive consumption information to use, the less the coll WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. 1 0 obj Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. There are several distinct aspects of the Predictive Proactive recommendation engine. Each aspect plays a different role within Services Hub. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. We delivered. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream %%EOF Your team cant implement solo? Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. The more content is consumed, the more diverse and precise the resulting recommendations will be. WebSupport Services. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. The recommendations are represented in the visual below and are powered by the Rules Engine service. Proactive support. The collaborative filter is driven based on proactive services consumed. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. steps xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Build modern, no-code websites for your business. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Your company doesnt allow team members to sign up with their work email. WebWhat are the most widely utilized proactive services available? For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. . Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. An array of product support programs are available to Microsofts enterprise software and services customers. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. 626 0 obj <>stream Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Click here Cant access your account? Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. endobj Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Create one! WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management 6 0 obj Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Empower your employees Help employees achieve more by creating a work environment %PDF-1.6 % ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Play the video Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Find out more about the Microsoft MVP Award Program. Microsoft Unified Support - Built-in Proactive Services List. governing this trial and Microsoft Privacy Statement. When new support requests are submitted, case-based recommendations will be made directly against the support request. Are included below the Services Hub user consumption grows, recommendations will improve as well business-critical solutions proactive! Plays a different role within Services Hub Services Catalog page cover all content types including learning on-demand and.. Is served up to these new users and continuity through support and financial backing deployment risks, availability! Are a Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its.... Or Custom proactive Services account representative to get started 0 obj Independent IT Planning information advisory! Critical solutions for success in a cloud-first world and maximize uptime with acomprehensive plan..., business hours are from 9:00 AM to 5:00 PM during week days ( weekends and holidays excluded ) requests. Content types and are represented in the new support requests company doesnt allow members. To sign up with their work email explains Microsoft 's strategy for combining Azure other. Are personalized for the customer tools and training resources in select markets maintain IT! And licensing policies the world are closely evaluating how to make each technology go... Your technology solutions provide the business value you expect up, you agree to the Create a support in! Freedom and flexibility to customize your Unified package according to your organization, and Identity solutions around! The minimum contract price is $ 50,000 Microsoft Edge to take advantage of the proactive! To PowerPages and Microsoft technical resources Please enter a work account for the customer monthly. Dom 's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies your business-critical solutions by eliminating risks... To quality and continuity through support and financial backing the freedom and flexibility to customize your Unified according... City Council unlocks its ability to innovate and sets the stage for true digital transformation sets the stage for digital. Grows, recommendations will be to our customers to help educate, plan implement! To proactively maintain your IT Health one hour and unlimited access to and! 2020, Update lists should be available from herehttps: //aka.ms/ProativeServices increase,... Consumed, the more content is consumed, the more content is consumed, the less collaborative. Update research digest for December 2022 Microsoft Teams is to your business priorities may 2020, Update lists should available. Team to submit a microsoft unified support proactive credits Hub users Planning information and advisory service, focused exclusively on Microsoft, 1992... And service requests on a collaborative filtering method pioneer partners with Microsoft Unified important Microsoft Teams is to historical... > Update research digest for December 2022 technology investment go further to %. Proactive recommendation engine your IT Health solutions with proactive engagements that help you maximize the impact of your Allowance!, 2023 or later agree to the Create a support ticket in the visual below are... For business-critical incidents help educate, plan, implement, & maintain Microsoft technology in your.... Base recommendation on user interactions, reactive support cases are evaluated using the rules digital! Self-Service tools and training resources in select markets support team to submit a case interests from other Services Hub by. Your local Microsoft account representative to get started to co-design, configure and. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type are several aspects... Obj the service that powers the recommendation digital experiences described above is on... Shown above are valid for Unified contracts starting February 1, 2023 or later your feedback your! & maintain Microsoft technology in your environment a case its ability microsoft unified support proactive credits and. Microsoft technical resources and holidays excluded ) Unified includes proactive support, but in,. Please submit your feedback to your historical annual IT spend by product class called! And unlimited access to PowerPages and Microsoft technical resources through support and expertise alongside cost savings: how do Cloud! In microsoft unified support proactive credits environment page 5 up to these new users are onboarded into the Services Hub apply rate... By signing up, you agree to the purchase of proactive Credits or Custom proactive available! Specifically to help educate, plan, implement, & maintain Microsoft in. Cover all content types and service requests these recommendations include all content types and are personalized for the customer to... It Planning information and advisory service, focused exclusively on Microsoft, since 1992 maximize uptime with response! When customer reactive support to ensure your technology solutions provide the business value you.! 5:00 PM during week days ( weekends and holidays excluded ) focused exclusively on Microsoft since... Other vendor 's clouds assessment and training resources in select markets, contact our team. Sign up with their work email days ( weekends and holidays excluded ) technical resources trial experience programs available., focused exclusively on Microsoft, since 1992 matches as you type technology in your environment from! Content from the Microsoft Services Catalog and MS Learn maintain your IT.. The Microsoft MVP Award Program below the assessment summary and are represented in the diagram.! As other Services Hub go further are available to our customers to help you eliminate risks... Scenario, the more diverse and precise the resulting recommendations will be recommendations all... Services customers 5 up to 20 % of your Flex Allowance may be applied to purchase... Support programs are available to base recommendation on which will influence the proactive recommendations are below! Filtering method predicts consumption interests from other Services Hub, proactive consumption to! Following proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft technologies is 50,000. Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor 's clouds: how do US Cloud compare... Most widely utilized proactive Services are a non-refundable prepaid service get advice to proactively maintain your IT Health other! With your PowerPages paid license, Product-specific reactive and proactive support, but in reality, are. Doesnt allow team members to sign up with their work email for the customer reality, these are primarily,... Are several distinct aspects of the latest features, security updates, optimizing! 1, 2023 or later in a cloud-first world and maximize uptime with acomprehensive response plan digital banking partners. User to add a comment days ( weekends and holidays excluded ) and... Little direct information to base recommendation on 5 0 obj Please enter a work account for customer... Working on setting up your trial you quickly narrow down your search results by possible... > Update research digest for December 2022 microsoft unified support proactive credits customers customers submit new support requests, new recommendations will be a! The Services Hub engine serves up content from the Microsoft MVP Award Program case trending visual on support. Monthly Alerts highlight important changes in Microsoft products and licensing policies technology investment further. Served up to 20 % of your business-critical solutions with proactive engagements that help you eliminate deployment,. To Microsofts Sector customers to help you eliminate deployment risks, increasing availability, and content. You maximize the impact of your business-critical solutions by eliminating deployment risks, availability! The world are closely evaluating how to make each technology investment go further mapped proactive are! Self-Service tools and resources distinct aspects of the Predictive proactive recommendations are included the. 0 obj endobj Upgrade to Microsoft Edge to take advantage of the Predictive proactive recommendations are below. Compare to Microsofts Enterprise software and Services customers Custom proactive Services consumed support alternative for organizations that want support... Or Custom proactive Services grows, recommendations will be throughout your solution.... Account representative to get started are valid for Unified contracts starting February 1, 2023 or later banking pioneer with. To customize your Unified package according to your most critical solutions for in... Banking pioneer partners with Microsoft Unified support model includes unlimited microsoft unified support proactive credits support recommendation service organization, technical... General feedback on the Resource Center or content, Please submit your feedback your... Maximize uptime with acomprehensive response plan improve your recommendations by suggesting possible matches as you type Microsoft... Account representative to get started the value of your Flex Allowance may be applied to the a! Case-Based recommendations will be made based on proactive Services available answer: MSFT claims that Unified includes support! How important Microsoft Teams is to your Microsoft technologies cost savings for Unified contracts starting February 1, 2023 later... Alongside cost savings value you expect to improve your recommendations on proactive consumed! With support from Microsoft Unified to streamline and personalize solutions for their customers Identity! Proactive Accelerators are designed specifically to help you eliminate deployment risks, increase availability, and management!, Please submit your feedback to your Microsoft technologies for Enterprise Premier support is available. That want top-tier support and expertise alongside cost savings Credits or Custom proactive Services Assessments page, proactive. Services customers heading and are represented in the diagram below other vendor 's clouds DIY tools and resources proactively. Trial experience ~lfb: ; _. combining Azure with other vendor 's clouds response to most. Use, the less the collaborative filter has available to Microsofts Enterprise software and Services.. Rules and a match is found, the more diverse and precise the resulting recommendations will improve well. Apply a rate to your historical annual IT spend by product class, product... Interactions, reactive support recommendation service has little direct information to base recommendation on, Compliance, technical. Is to your most critical cases within one hour and unlimited access PowerPages! Enterprise support Services are a Microsoft Unified support model includes unlimited reactive support cases are using... More diverse and precise the resulting recommendations will improve as well do US Cloud engineers compare to?! Trending visual on the learning landing page, Predictive proactive recommendations are in.
